Готель Velassaru Maldives 5*

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+: Fantastisch

-: Niks

+: Amazing breakfast, beautiful bathroom with L’Occitane products. fabulous private poolbeach. Very comfy bedpillows with lovely cotton bedlinen. Room amenities were great, Nespresso coffee makerkettle, mini bar - absolutely fabulous

-: Nothing!

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+: We were delighted with the hotel: the friendly staff, with whom you truly feel cared for during interactions, the diverse food and drinks - everything we tried was delicious! The rooms were clean and comfortable - we stayed in two different types of rooms: overwater villa and overwater villa with a pool - both were very pleasing. The hotel left a great impression on me, and we would happily return here more than once.

-: Upon checkout, we settled the invoice with our additional checks (there was no time to check it on the spot). Later, I examined the copy of the invoice given to us and noticed an extra check for $54. On the same day, February 16, I wrote an email to [email protected] requesting a recheck of this check and to send me a photo of it with my signature. However, a week passed, and there was no response, even after sending reminders through the booking.com platform. Only on February 24, they sent me a photo of the check with someone else's signature and promised a refund - eight days after my initial contact. This timeframe for resolving such issues seems unreasonably long. My email was simply ignored for a whole week. The fact of the extra check is not so alarming, as human error is understandable, mistakes happen. But the fact that the hotel staff did not rush to resolve this situation and assist me is very disappointing. It's important not only to have a good attitude towards guests before and during their stay but also after. We truly enjoyed our stay at the hotel, and $54 is a small amount; we left more in tips. But to tarnish the impression of the hotel due to such attitude from the staff is extremely unpleasant.

+: We were delighted with the hotel: the friendly staff, with whom you truly feel cared for during interactions, the diverse food and drinks - everything we tried was delicious! The rooms were clean and comfortable - we stayed in two different types of rooms: overwater villa and overwater villa with a pool - both were very pleasing. The hotel left a great impression on me, and we would happily return here more than once.

+: The place has been wonderful. It has been the amazing break in winter. The resort is a reality of sun, warm ocean and white sand. Our request of villa’s location was supported by the reservation team. We had more privacy locating a little bit far to main points. Villa was perfect with a direct access to the beach and lagoon. We were swimming all dayslong. It should be mentioned a level of cleanliness everywhere – it seems to me people worked 247 – the sand was always without any leaves. What’s more, for example, once you just thought to change the towels they appeared and changed. The breakfast was marvelous – fresh juices you like, a lot of fruits, fresh yogurts and so on – everything for your health. Complimentary sunset yoga classes were really great. If I had stayed more than a week I would have taken an individual class. The dinner in the main restaurant (Vela) should have been more variety – more options. For me a la carte restaurants proposed more interesting dishes. Only one point is not comfortable for me. Being a coffeeholic I expected a coffee machine in all rooms in 5 star hotel and did not check that there was not in this category of room so I was suffering of a lack of coffee when I like and having some coffee detox))) Anyway it was fantastic time there. We could recommend to visit the resort with BB plan and dine around.

-: A variety of food in the main restaurant (Vela).

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