Тури і ціни на відпочинок в готелі Rich Melissa Hotel (ex. Melissa Residence Hotel & Spa) 3* 2024-2025 Туреччина, Кемер

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+: Mountain view from the room was surprisingly good, the room was more spacious than expected.All in all, I'd say Melissa Residence provides adequate service for its money. When booking, I didn't realize I was booking All Inclusive (assumed B&B) and was quite surprised at the reception (I looked for B&B for a one night stay). Just don't expect too much for their price.

-: Hard to complain given the price, really. The room is not too well-maintained, the food choice is limited, the location isn't quite convenient but all such things should probably be expected, so overall the experience is fair.

+: There was a nice choice of food, the location of the hotel is also good, kind staff.

-: Unfortunately, the rooms are quite dirty and the cleaning staff was not doing anything. For the first time I see a hotel where the bedsheet was not changed even once during the entire stay. No bathroom was cleaned either, they were only changing towels. The fridge is there but it’s literally barely working, most of my stuff got bad and I had to throw it. You need to pay for wifi but it works really bad (they were saying wifi is paid everywhere in Kemer but I stayed in other 2 hotels and in both of them wifi was free). Additionally I got sick after 3 days since the AC was right in front of the bed even though I put it on min speed at night (otherwise it’s super hot) + I got food poisoning (I wasn’t eating anywhere else since we had all inclusive). I’m quite sad to leave a negative review but that’s my experience with this place. Again, the staff was nice and kind, they also gave us to-go breakfast when we were leaving early in the morning. But the rooms and the bathroom definitely require some renovation and cleaning. They also tried to tell me that it’s a pension not a hotel, but what’s the matter if the service is bad? My mom was staying in a different room and her experience was also negative.

+: нічого особливого, все нормально

-: чистота в номерах була майже жахливою!!

+: Сніданок хороший. Мені подобається хлопець, який працює в нічну зміну, він був добрим.

-: Персоналу потрібно бути уважнішим під час бронювання та вказати правильні дані, перш ніж отримати гроші. У будь-якому випадку мою проблему було частково вирішено. Мені не подобається ранкова адміністраторка. Оскільки в мене проблема з бронюванням, вони взяли більше, ніж потрібно було стягнути, я просив повернути кошти, коли я прибув до готелю. Першою відповіддю була ранкова адміністраторка: «Ви з багатої країни, чому вам байдужі гроші 💰» з поганим ставленням, ніби я отримав гроші з вулиці. Першої ночі вони дали мені кімнату на даху, коли коли-небудь ви встаєте з ліжка, ваша голова вдариться про продаж. Знову це трапляється зі мною, можливо, це не трапляється з іншими, я просто ділюся своїм досвідом

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