Ntokozo
+: We found absolutely nothing satisfactory about this property. Both the owners and management refuse to take responsibility and dismiss our concerns without a thought. Despite lodging a complaint with booking.com, the owners showed no willingness to be held accountable, only offering excuses instead. I would not be surprised if they continue making excuses even in response to this review. This has undoubtedly been the worst experience of our lives, especially after spending so much money on a scam and awful accommodation.
-: WORST ACCOMODATION EVER. We booked and paid for 2 rooms for 2 nights and both rooms were not clean. There were cockroaches in the rooms. Air conditioning was not working. The bed was extremely hard. We had only 1 towel in our room. Showers were broken, we reported it but didn't get any assistance from the property. Bathroom was filthy, there was water on the floor in our bathroom. The conditions were so bad that we had to leave and look for another place close by. The reviews on booking.com are fake, fraud and misleading because I found out that the property is actually rating itself on behalf of costumers. Scam and misleading to customers. Staff was rude and not of any assistance. There is no way that this hotel is a 4*. The raring should be 0* or negative number. AVOID BOOKING AT SUNSEABAR BEACH HOTEL AT ALL COSTS.
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