Gregory
+: The absolute lack of care for customer’s wellbeing and the absence of hygiene, very unique in a 5 stars hotel
-: Attempting to celebrate my birthday, my girlfriend and I opted for Divan Bodrum, lured by its stellar reputation and glowing online reviews. We envisioned a romantic getaway to mark our engagement—a memorable experience. Unfortunately, reality fell disastrously short of our expectations.Upon arrival, we were blindsided by ongoing massive renovations, a detail only disclosed after our non-refundable payment was processed. The notification about these renovations was poorly communicated in broken English, which led us to underestimate the extent of the disruption.The hotel's facilities were in a deplorable state. The tennis court was repurposed as a storage area, rendering it unusable. The swimming pool area was neglected, with sporadic and ineffective cleaning efforts. As for the spa, it was merely a sauna and massage room, a far cry from the luxury we anticipated.The entire Türkbücü area, not just Divan, was under significant reconstruction. We were told by hotel staff that "the season has not started yet," which begs the question: why open the hotel at all if it's not ready to provide the promised experience?While our room was clean and most staff were pleasant, it was adjacent to a noisy storage area, disrupting our peace from 8 AM daily. Although the breakfast was adequate, it failed to compensate for the overall disappointing experience.If I were managing Divan, I would prioritize guest satisfaction by either closing during renovations or directing guests to alternative accommodations ensuring no one has to endure such a poor experience. There was even not a single message from the management of the hotel to apology about the renovations, even not a single divan chocolate in the room… such a awful stay.In conclusion, Divan Bodrum might be a viable option once renovations are complete, but for now, I strongly advise against booking a stay here.
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