Nathalie
+: Check-in was easy. We were arrived early at 12:00pm and Shawki was kind enough to accommodate us with a room immediately - even giving us 2 options, as I asked to be close to the lift, due to age of my family member. He also helped us with the internet connection while doing the check-in. My guest wanted this sorted out asap. The room was as expected, clean and convenient. I have been going to this hotel for over 20 years. It has maintained its standards and the staff is well trained and pleasant.
-: During an evening event, I experienced a less than satisfactory valet parking situation as a guest of the hotel. The event had over 150 cars in attendance and the staff was struggling to efficiently retrieve vehicles for guests. Despite providing ample notice and requesting that my car be ready within a 10-minute timeframe, I was left waiting for 45 minutes, causing me to miss a scheduled meeting. I had to make alternative arrangements as a result. In order to prevent similar issues in the future, I would suggest that event logistics be reviewed and improved upon, particularly given the close proximity of the ballroom to the entrance.
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