Отель Ajwa Hotel 5*

В данном отзыве отсутствуют комментарии

+: Very clean and the staff were so friendly, the hotel is located in a really good position close to grand bazaar, blue mosque and other attractions. They offer a free shuttle bus to the locations if required.

-: Everything was great!

+: location was perfect. walking distance to all the sights. fresh towels every day. lovely staff.

-: we were greeted to a lovely anniversary cake. Unfortunately it was then not removed and started to make the room smell. nuts and sweets int he room were not removed or changed. We had a noisy neighbour and soundproofing between rooms is not great. Breakfast was fine but not what I would have expected in a five star hotel.

+: Ajwa in Istambul was perfect! First of all it is located in a gentle slope (Istanbul dozens of those) in Sulmanahmet within 10mins walking distance from the Hagia Sophia, the Blue Mosque and the tram station of Çemberlitas from where you can go to Karakoy, Galaport or Eminönü boat station. The hall is decorated with very good taste. The room was spacious, very clean with a very comfortable king size bed accompanied by a pillow menu. The breakfast is complete, a buffet with internacional and local cuisine. My wife experienced Ajwa’s spa where she took a Turkish bath (Hammam) and, in her opinion, it was a very relaxing moment. By the way, all the place is in ottoman style, covered by marble, nacre and gold. Regarding the staff, Maria, Ömer, Ibrahim and everybody else did everything to improve our staying, they helped with restaurants. reservations, transfers and anything we needed. Çok teşekkür ederim! Bir dahaki sefere görüşürüz!

-: Nothing

В данном отзыве отсутствуют комментарии

-: Das Zimmer hatte nur ein Fenster in den überdachten Innenhof!

+: Magnifique établissement avec une décoration exceptionnelle, un confort digne d’un cinq étoiles, un personnel très disponible et d’un petit déjeuner parfait Si vous pouvez, choisissez une de luxe au 7 étage avec vue magnifique sur la mer de MarmaraEmplacement idéal pour faire a pieds le grand bazard ou l’esplanade des mosquées À 10 minutes grand choix de restaurant ,

-: Absolument rien, tout est parfait

+: Tout emplacement Personnel

-: Rien

В данном отзыве отсутствуют комментарии

+: Restaurangen och servicen på restaurangen.

-: During our recent stay in Istanbul, we had a highly disappointing experience at the hotel. For a total cost of 20,000 SEK for three nights, we expected a much higher standard of service. Upon our late-night arrival, we were met with an unwelcoming and transactional approach from the receptionist, who seemed more concerned with immediate payment than providing a warm welcome or any useful information about the hotel’s amenities or the city of Istanbul. There was no map, no guidance on local attractions, and no effort to make us feel at home. Our troubles continued when we were given a room without windows, despite not having booked such a room. Given my claustrophobia, this was a distressing situation. My son had to call down to reception to request a change, which fortunately was handled promptly, but it added unnecessary stress to our stay. The following day, we encountered significant issues with transportation. We were treated poorly and even thrown out by a taxi service. When we contacted the hotel for assistance, they offered non alternative transportation. Additionally, our experience with room service was subpar. We ordered coffee and dessert on Friday around 5 PM, but it took over 24 hours and a follow-up request for the tray to be cleared. Moreover, despite arriving at midnight on Thursday, we were abruptly awakened at 8 AM by housekeeping knocking persistently, intending to clean the room. This timing was highly inappropriate and disruptive. Upon returning home, the hotel contacted me, requesting that I alter my review to be more favorable. This request is wholly inappropriate and unethical, as it essentially asks me to falsify my experience to mislead future guests. The hotel’s response to criticism should be to improve service, not to ask guests to lie.