Hamida
+: The staff was nice
-: The room was small, not what we booked.Did not clean the room even displaying the card on the door for the cleaner to clean, had to call reception twice to get it cleaned.The room was like a sauna, air con was on still boiling, window opens a slant.Room view was a roof topNoisy, all night you can hear the seagulls, 3am the boat horns and cats screeching, so you're not going to get any sleep here.This trip qas meant to be a birthday treat, cake was requested as a surprise, Seda customer relations confirmed this will be available on arrival, requested this on arrival, nothing, next day spoke to reception manager said will be in our room when we return Seda was there to confirm will be done. Nothing again, asked again in the evening will get it next day. 3 days still nothing gave up at the end.Breakfast not a great variety. Always ran out of Croissants, miniature size. The same food everyday. Not great for families, best to eat out. They had colourful dessert bowls looked appealing but when you tasted it, it was full of sugar. On the last day the chef made what looked like a pancake layered cake with syrup on top filled with cream and topped with fruits and glazed. But it all fell apart, the waitresses had to remove it.The rooms are outdated, tiles in the bathroom broken. Beds and pillows are uncomfortable.One charging port next to bed and one near dressing table which did not work. Facilities in the room are awful and they do not provide everything that is stated on your booking.Do not touch the mini bar, prices are triple you can get the same drink and sweets outside for quarter of the price.To get to our room you had to go downstairs in the dark few seconds later the light comes on then take the lift to your room.This hotel does not look how it is advertised in the booking sites. Misleading.Says 9 minutes from Blue Mosque, 12 minutes steep hill walk. Not great for elderly or with kids. Hard to walk up.All in all I would not stay at this hotel again.
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