Travel during martial law
Is it possible to go on vacation with an internal passport?
You need a foreign passport to go on vacation! According to the internal passport, departure is allowed only for persons (women, children and people with disabilities) who are evacuated from the areas of hostilities.
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Is it possible to travel abroad with a foreign passport that is invalid but has been extended?
During the period of martial law and within a year from the date of its termination, crossing the state border may be carried out on the basis of a foreign passport, the validity of which has been extended. BUT be sure to check whether the border service of the country to which you are going will pass with such a passport!
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Can a child travel abroad without a foreign passport, but is entered in the passport of one of the parents?
At the time of the introduction of the legal regime of martial law in Ukraine, a child under the age of 16 has the right to cross the border without a foreign passport, but is entered in the passport of one of the parents. BUT be sure to check whether the border service of the country to which you are going will pass with such a passport!
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Can a child under the age of 16 leave accompanied by only one parent?
During the introduction of the legal regime of martial law in Ukraine, a child under the age of 16 has the right to cross the border with one parent without authorization from the other. Be sure to take the original birth certificate with you on your trip.
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Can a child under the age of 16 travel accompanied by other persons during wartime?
Children under the age of 16 accompanied by a parent, grandmother, grandfather, adult brother, sister, stepmother, stepfather or other persons authorized by one of the parents in a written statement, certified by the guardianship authority are allowed to leave Ukraine without the notarized consent of the second parent and in the presence of a passport of a citizen of Ukraine. Be sure to take the child's birth certificate with you on your trip.
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Can a child under the age of 16 travel abroad on vacation with a birth certificate?
A child under 16 is allowed to cross the border during the introduction of martial law in Ukraine, BUT a foreign passport is required to go on vacation!
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Are there any flights from Ukraine now?
Unfortunately, the airspace of Ukraine is currently closed. We are waiting for our Victory and the opening of the sky for flights. There are bus tours from Ukraine (excursions and to the sea), as well as vacation flights from neighboring countries.
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Where is it possible to fly on holiday from now?
On our website, you can choose tours departing from the following countries: Moldova, Poland, the Czech Republic, Bulgaria, Georgia, Estonia, Latvia, Romania, Germany and others. There are also bus departures for vacations from Ukraine.
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Is the transfer to the departure airport included in the price of the tour?
Usually, the tour does not include a transfer to the airport of departure. When buying a tour, we will definitely advise you on how to get there. Some tour operators offer a transfer to the airport of departure for extra charge. It is also possible to buy bus tickets or train tickets or to get there by car.
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Ways of getting from Ukraine to departure airports
Chisinau Airport
- order a transfer when purchasing a tour (specify the departure point of the transfer with our managers)
- by train from Kyiv (approximately 30-50 euros). You can see the timetable and buy tickets on the Ukrzaliznytsia website. From Chisinau railway station to the airport by taxi (payment only in cash, local currency can be withdrawn from an ATM or exchanged at exchange offices)
- by bus from Kyiv (approximately UAH 1,000))
- by bus from Odessa (approximately UAH 700)
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Rzeszów Airport
- order a transfer when purchasing a tour (specify the departure point of the transfer with our managers)
- by bus from Kyiv (approximately UAH 1,000)
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Krakow Airport
- by train from Kyiv to the Polish border town of Przemyśl (approximately UAH 1,700). You can see the timetable and buy tickets on the Ukrzaliznytsia website. From Przemyśl by train or bus to Krakow (approximately UAH 300)
- by bus from Lviv (approximately UAH 700)
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Warsaw Airport
- by train from Kyiv (approximately UAH 1,800). You can see the timetable and buy tickets on the Ukrzaliznytsia website. Tickets go on sale 20 days before departure. You can get from the station to the airport by public transport or by taxi.
- by bus from Kyiv (approximately UAH 1,000)
- by train from Kyiv to Khelm (approximately UAH 1,300). You can see the timetable and buy tickets on the Ukrzaliznytsia website. From Chelm by train or bus to Warsaw (approximately UAH 500)
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Prague Airport
by train from Kyiv to the Polish border town of Przemyśl (approximately UAH 1,700). You can see the timetable and buy tickets on the Ukrzaliznytsia website. From Przemyśl by train or bus to Prague (approximately UAH 900)
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Tour selection (Find tour)
How to choose a tour?
In the search box, select the city of departure, country, dates, food and click on the "Find a tour"
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What is "All Inclusive" and "Ultra All Inclusive"?
The all-inclusive system is a three-course meal in the main restaurants (buffet) with locally produced soft and alcoholic drinks, as well as snacks and drinks in additional bars during the day. The "Ultra All Inclusive" system may additionally include some imported drinks, ice cream or other services, according to the current concept of the hotel.
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What is the "failure to travel" insurance?
This is insurance that reimburses the client's losses (full or partial cost of the tour) in case the tourist gets a visa refusal, suddenly falls ill before departure, whether there is an urgent need for the tourist to participate in court, the tourist is late for the flight due to road -transport accident, etc. Such insurance does not apply to cases where the tourist breaks the law or without good reason wants to cancel the trip.
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What is a deductible when signing an insurance contract?
A deductible is a minimum amount which will not be covered. For example, if a customer chooses a franchise at a rate of 1000 UAH when signing an insurance contract, then if an incident costs up to this amount, the client will not be covered and will have to compensate the losses by himself.
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Can I buy a tour for a friend or relative?
Yes, you can buy a tour for acquaintances, family, friends and pay for it with your bank card. When buying a tour in this way, be sure to indicate the phone number and e-mail of tourists for whom you are buying a ticket, so we can promptly notify them of additional conditions or changes to the tour.
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If we arrive in the morning, will we be accommodated in a hotel immediately?
The hotels have an official check-in time, when you can check in your room, and check-out time, when you are obliged to check it out and hand over the keys to the reception. Check in usually takes place at 14:00, check out at 12:00, but in some hotels the time of entry and exit may be different. Sometimes, if there are free rooms, tourists can meet (settling earlier or slightly extending the time of eviction), it depends on the concept and management of the hotel.
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If I pay 5% of the cost, will the tour be booked?
If you pay 5% of the price, a temporary reservation will be made for 12 hours (if provided by the tour operator). To book a tour you need to pay from 10% to 100% of the tour price (depending on the tour operator and tour dates).
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If we arrive in the morning, will we be accommodated in a hotel immediately?
The hotels have an official check-in time, when you can check in your room, and check-out time, when you are obliged to check it out and hand over the keys to the reception. Check in usually takes place at 14:00, check out at 12:00, but in some hotels the time of entry and exit may be different. Sometimes, if there are free rooms, tourists can meet (settling earlier or slightly extending the time of eviction), it depends on the concept and management of the hotel.
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Can I cancel the ticket and what are the penalties?
Yes, it is possible to cancel a tour. In each individual case, various fines are provided (from 0 to 100% of the cost). The conditions depend on the date of the tour, the time of refusal, the reason for the refusal, the tour operator, whether the tour included travel insurance, etc. Check with the manager for details.
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If we arrive in the morning, will we be accommodated in a hotel immediately?
The hotels have an official check-in time, when you can check in your room, and check-out time, when you are obliged to check it out and hand over the keys to the reception. Check in usually takes place at 14:00, check out at 12:00, but in some hotels the time of entry and exit may be different. Sometimes, if there are free rooms, tourists can meet (settling earlier or slightly extending the time of eviction), it depends on the concept and management of the hotel.
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Can I cancel the ticket and what are the penalties?
Yes, it is possible to cancel a tour. In each individual case, various fines are provided (from 0 to 100% of the cost). The conditions depend on the date of the tour, the time of refusal, the reason for the refusal, the tour operator, whether the tour included travel insurance, etc. Check with the manager for details.
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If we arrive in the morning, will we be accommodated in a hotel immediately?
The hotels have an official check-in time, when you can check in your room, and check-out time, when you are obliged to check it out and hand over the keys to the reception. Check in usually takes place at 14:00, check out at 12:00, but in some hotels the time of entry and exit may be different. Sometimes, if there are free rooms, tourists can meet (settling earlier or slightly extending the time of eviction), it depends on the concept and management of the hotel.
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To book a tour you need to go somewhere?
No, tour booking is done online. You can pay for the tour by card directly on the website, and receive documents by e-mail.
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Can I book a tour if I do not have a passport with me?
Yes, you can book a tour without passport data, just enter your last name and first name in Latin (up to 3 inaccuracies are allowed), and leave the fields with passport data blank. Changes can be made no later than 3 days before departure.
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What happens after I book a tour and pay?
After paying for the order, your reservation is checked and automatically sent to the tour operator for confirmation. If you have a problem with your order, your personal manager will contact you.
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And if there is a refusal on my tour?
If the tour is refused, you will be offered alternatives. In case none of the options is suitable, the funds will be refunded in full.
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How long to wait for a refund?
The amount paid is not deducted from the card immediately, but only after confirmation of the tour by the tour operator. If there is a refusal on the tour, the funds on the card will be unlocked (from 1 hour to 3 days, depending on the bank)
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How do you work? What is the work schedule?
The call center is open from 10:00 to 21:00 For tourists who are on tour, we are in touch 24/7
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Where and how can I get a promo code?
Subscribe to our telegram, follow us on social networks and you will always be up to date with tourist news, current promotions and interesting offers.
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Can I use bonuses and promo codes when booking a tour?
No, tour discounts are not cumulative. For one tour, you can use either bonuses or a promotional code.
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Payment options (Pay for the tour)
What are the security guarantees for payments made on the Farvater.travel website?
- We provide a bank guarantee.
- We encrypt your data and transmit it via the secure TLS-2048 protocol.
- The data is stored in one of the best data centers in the world with a tier 3+ reliability level.
- Our servers are secured against malfunctions and cyberattacks.
- Payment systems Liqpay, Fondy.ua, 4bill fully meet security standards VISA AIS (Account Information Security) and MasterCard SDP (Site Data Protection), and also successfully pass the annual check for compliance with the PCI DSS standard (Payment Card Industry Data Security Standard), which guarantees the protection of your card data.
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Payment not going through?
Cases of refusal to make a payment: the bank card is not intended for making payments via the Internet, which you can find out by contacting your Bank; insufficient funds to pay by bank card; bank card data entered incorrectly; bank card has expired (the validity of the card is usually indicated on the front of the card - this is the month and year to which the card is valid).
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Questions about the booked tour (Documents and details of the tour)
Where and how will I get the documents?
All documents on the tour will be available for download in the user's personal account. Additionally, we send a package of documents in electronic form to the mail specified when booking the tour, 1-2 days before departure.
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Can I cancel the ticket and what are the penalties?
Yes, it is possible to cancel a tour. In each individual case, various fines are provided (from 0 to 100% of the cost). The conditions depend on the date of the tour, the time of refusal, the reason for the refusal, the tour operator, whether the tour included travel insurance, etc. Check with the manager for details.
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Who will meet us at the airport upon arrival?
Before departure, you will receive all the documents for the tour, including a service letter, which will contain all the information about the meeting at the airport, transfer and the necessary contact numbers (meeting, insurance, embassy, etc.)
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What if I lose my documents during the trip?
You must operatively contact the diplomatic institution of the country of which you are a citizen / national. At the diplomatic institution, you will need a copy of your passport and two passport-size photographs. After providing these documents, you will be issued a temporary identity document. It will be suitable for return home. Also report this to the local police. If money is also stolen with your documents, the diplomatic institution will help you with finances to return home (these funds will have to be reimbursed upon arrival).
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