Tours and prices for holidays at the hotel Mitsis Royal Mare Thalasso & Spa Resort 5* 2024-2025 Greece, Heraklion

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+: מושלם

-: אפשר לשדרג את האוכל

+: Giorgio’s and Maria at the Kalypso pool bar were fantastic and attended to our every need. The food served at the buffet (especially lunch and dinner) was incredible - freshly grilled prawns, mussels, paella - could not fault it. The room was spacious, bathroom amenities were plentiful and good storage. The pools were lovely with plenty of sun loungers. The pan-Asian a la carte was phenomenal as was the brunch restaurant. All inclusive drinks lasted until 2am, could get pretty much any cocktails as well as other drinks (and lots of options of iced coffees etc). It was also great to see they had milk alternatives available even at the pool bars. The restaurants seemed very well versed on allergens too which was good to see.

-: Upon arrival our room had not been thoroughly cleaned - the soles of my feet were black with dirt having walked around the room for approx 5 minutes to get changed. Our minibar was also empty. I spoke to reception who fixed these things quickly but these are not issues you expect at a 5* resort. A few staff were cheerful but the vast majority clearly did not want to be there. The only snacks available outside of mealtime hours are hot dogs or the Crepe place. The food served at most of the a la cartes were sub-par, and I would even go as far as to say the food served at the main buffet restaurant was 10x better than most of the a a la cartes! It was so strange. We did not have great food at the beach restaurant (Calamari overcooked), the South American (braised beef was very chewy) or the Mediterranean (lobster overcooked). I also found it incredibly odd that there was no omelette ‘station’ at breakfast - every other 5* all inclusive I have visited has had the option of fresh omelettes cooked to order. The room only had 2 plug sockets, both were miles away from the bed. The AC was also quite weak, and we would often wake up in the night rather warm. Our mini fridge was also never restocked - on one occasion I called reception to ask them to please restock it, they said they would, and 3 hours later they still hadn’t! Overall it wasn’t a terrible stay, and the negatives were generally only minor inconveniences, however it was a shame these appeared when you’re staying at a supposedly 5* ‘luxurious’ resort.

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+: a la carte restaurants excellent. buffet ok. pool great.

-: could do with more evening entertainment, and more 247 snacks, cocktails etc. disappointed with the spa. expensive and not very welcoming

+: Nous avons passé un séjour inoubliable au sein de l’établissement. Le personnel était top que se soit au service petit déjeuner, déjeuner et dîner. Ainsi que la dame du Kids club elle a fait de super activité avec notre fille on l’a remercie encore.

-: Dommage que l’aspirateur n’était pas passé dans la chambre un coup de serpillere seulement mais le sol une fois sec les saletés était toujours présent

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+: excellent sports facilities, for those who don't just want to sit on the beach all day. The food is so good (and all inclusive) that you will need to do some exercise during your stay. Tennis courts, squash courts, gym, organised pilatesyogacircuit sessions. Air conditioned gym was nice and big. Staff very helpful and friendly

-: Some of the gym equipment was dated, and had to pay 12 euro for squash and 15 euro for tennis, which perhaps should be included in the all-inclusive price.

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+: Die Anlage ist sehr schön

-: Personal, Sauberkeit, Essen