Tours and prices for holidays at the hotel King Minos Retreat Resort & Spa 4* 2024-2025 Greece, Heraklion

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+: Les infrastructures de l hôtel sont dignes d un 5 étoiles Chambres au top Piscine au top Spa au top

-: La propreté de la chambre n est pas à la hauteur Terrasse avec piscine nettoyé au bout d’une semaine seulement Il y avait pleins d insectes partout Piscine privé pas nettoyée non plus Personnel peu aimable notamment au buffet

+: Tres beau resort. Piscine au top. Petit dej ok.

-: Aucune animation.

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+: Nicht zu überlaufen. Gute Ausstattung. Schöner Pool.

-: Personal war teilweise „abweisend“ bzw „abwesend“ - Drinks waren nicht immer gut, daher hat man eher Bier getrunken.

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+: המלון נחמד. חדרים יפים. בריכה מצוינת, אבל אין מספיק מקומות ישיבה מוצלים.

-: האוכל על הפנים, ומחייבים חצי פנסיון. מים תאלצו לקנות, המלון לא מספק , לא בחדרים, לא בבריכה.

+: The hotel as soon as you arrive, (we arrived at night), looks stunning, beautiful lighting and fountains. The reception lounge is stunning with very comfortable sofas. The staff were very welcoming, Alex who took us to our room was wonderful and had a great sense of humor. Alex showed us around of room which was 1102, Sanctuary Suite with Private Pool. The suite was beautiful decor wise and also very very clean and the bed very comfortable. Our daughter slept on the bed in the lounge and also said this was very comfortable. The shower was outstanding and a welcome feature on our arrival after a long journey. The patio and private pool area furnished well with very comfortable sun loungers, although for a room that can take four people a couple more beds would not go a miss. The pool is in the sun all day in this room so is a lovely temperature. The food was very good and service in the restaurant was very good with quick drinks service and friendly helpful staff who work so hard. We didn't really use the main pool area, but did go and sit at the pool bar which was again beautiful and very comfortable seating. We arrived at 21:32 so a few minutes after restaurant supposed to close but they phoned through and we were provided with a meal on arrival. The lady who cleaned our room was wonderful and always did a great job.

-: We were all-inclusive and had paid for the most expensive room in the hotel. We only stay in 5star establishments and I am sorry to say the resort did not hit every note of a 5star hotel. Now at this hotel all-inclusive it really isn't in regards to the quality of the food when you try the food that is not in the all-inclusive and you have to pay extra for. The food you pay extra for is much better quality which I found very frustrating, the hotel of a 5star standard should be the same through out. Room service of drinks was extra as was food. Our room was far from the pool bar so going to the bar is a chore, the fridge in the room, baring in mind there was 3 of us was refilled with 3 soft drinks, a beer and a very small wine. So a trip to the bar was necessary. Drinks service to rooms such as ours should be free due to the distance to the bar. Phoning through for room service not answered or rang and rang for ages, room service can take 45 mins. Could not book late check out until the day before due to leave. They advised us we could not have the room as it was not available and would have to vacate at 11am, and wait 7 hours in the lobby or by the pool or at the bar until we left. Showers available as is luggage storage, but I found this not to be of service of other establishments we have stayed in. Unfortunately Friday I became unwell with a sick bug and my husband had to ask if we could have another room so the day of departure as I was quite poorly. Magically we could keep our room until 4pm, although grateful for this, it shows we could have had the room any way when we had asked earlier. We did have to pay an extra 90euros for this. By the end of the week the food had become the same, please be aware of this if you are there for two weeks. Value for money this hotel fails and we will not be returning. 4 Star service definitely not 5star.