Ankita
+: The food options were great. The staff in the spa and housekeeping were good and friendly.
-: The resort could use good and experienced reception and front desk staff. The staff were a bit rude and inexperienced .The lady in reception was too rude. The men did not understand anything, maybe a language problem.The staff in the restaurant and bar did not attend us for the few good minutes at the start. They started attending only when I Started tipping them. Funny and ridiculous though.I requested a 2 hour room extension as the check out time was 12 pm and the transfer was arranged for 3 pm. I did not want to sit in the hot and humid climate for 3 hours. But the request was denied saying there are check-ins pending. And I did not see anyone waiting for check in at 12. If the policy says check-in starts at 2 pm why are the guests checked in around 9 am ?? then the guests should also be allowed to check out late.
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