Tours and prices for holidays at the hotel Andaz Mayakoba - a concept by Hyatt 5* 2024-2025 Mexico, Playa del Carmen

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+: The property was spotless and incredibly gorgeous. The staff was very friendly and accommodating. It was not crowded at all, and the weather was perfect.

-: It was very difficult to find the kid sized blue bikes. My tall-for-her-age 9 year old was just a few inches too short for the adult bikes, and there are no helmets. We were able to locate a kid bike 3 of the 7 days we were there, but would have ridden more if there were more of them, it seems they only had a few.

+: Amazing property perfect for a peaceful stay

-: Nothing

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+: Everything. The rooms, the service, the grounds, the bicycle rides to other hotels, the restaurants. We took the bikes through nature trail everyday, visited the cenote then had a drink in a different hotel and came back to swim on th beach. We never had to wait for a cart and it was during Easter

-: If there is one thing that I can say that would the prices in the restaurants. I find them to be a little overpriced.

+: Amazing breakfast, lovely people, calm and restful place. Will be back

+: Good beach.

-: I asked concierge 5 days before we came here to advise where to make reservations for my wife’s birthday and my anniversary. No answer… and then, no reservations. No apologies. 0 interest. Concierge is the worst. They didn’t make the reservations I requested for the following days. they were never available and they didn’t plan my return trip to the airport—had to take a cab. I had to go dine at other hotels because food here was greasy and basic… not even a good pasta dish. They say kids eat free, but the only real food for them is salmon so my baby ate overcooked and burned salmon with overcooked rice for 4 days.

+: Very good, but complex process if you are with AI - billing, waiting for bills. I do understand for tipping the staff , but this can be done in more effective way.

-: Not enough smoking places . I do understand sustainability, and smoking free environment, but presume there are guests who came to relax - so preparing for them nice smoking place ( seating, light, etc ..) believe to minimum for hotel of this rating.