Tours and prices for holidays at the hotel Desire Riviera Maya Resort 5* 2025-2026 Mexico, Riviera Maya

+: Actividades

There are no comments available for this review

+: Cuarto oscuro

+: Wonderful experience! Excepcional service, all very friendly staff. We got an up grade for THE EDEN and the room is perfect. The leisure team is fantastic and we love the night parties! 10 for the restaurants and the F&B team, they are so wonderful! A special mention for Maggi - guest service. She was so kind to us! We back soon!

-: Nothing

There are no comments available for this review

+: Its my fifth time to book in this resort The best hotel in the hole plant .

-: Nothing at all

There are no comments available for this review

+: Ambiente y atención

-: Poca música latina, casi el 100% de la música era americana

+: La atención de Elizabeth Garcia siempre....trata de ayudar siempre. Alberto en el Bar de la piscina....y las instalaciones son de Primera. El edén esta de locos...

+: Before going we were sceptical of all the glowing reviews but, seriously, absolutely everything is on the highest level- our room was very comfortable & spacious- a perk of booking here we understand! ;), the facilities are luxurious, very well planned & maintained, the food isn't on the absolute highest level but still excellent (esp the breakfast), the direct contact staff are all amazing: always super friendly & helpful, and we met so many cool cool people among the other guests. Highly recommend.

-: The one black mark goes to one individual member of the management team. We had 2 nights there and on our 2nd night I sustained a small injury which was unfortunate but also clearly & totally the resort's responsibility. It killed our 2nd night (for which we had paid a lot of money) but the support from the various members of staff in the immediate aftermath, esp the fantastic onsite doctor, was absolutely first rate- thank you once again to all of you! Unfortunately, the one member of junior management we had to speak to the next day dealt with the situation in very very poor fashion & with a total lack of class. It was incredibly disappointing & soured our experience quite considerably but this person was young & undoubtedly inexperienced in such situations & I hopebelieve they learnt a lot from it. Thankfully this person's direct superior, Miguel, stepped in and it was a different story- absolutely first rate customer service from a very busy guy :) Thank you Miguel- your staff are amazing & you upheld the values that they uphold for this amazing resort every day, I appreciate & thank you all.