Tours and prices for holidays at the hotel El Dorado Maroma, Gourmet All Inclusive by Karisma 5* 2024-2025 Mexico, Playa del Carmen

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+: La playa y la habitación! El personal fue de lo mejor

-: Las opciones de comida eran mejor antes

+: The location is great. Beautiful beach, well manicured, the grounds are very clean. The staff are exceptional. Carlos, he assisted us with our bags both coming and going, is amazing. Friendly, efficient and a wealth of information. Diego, Eli, Betsabe, Pablo and Missile were just a few of the waiters,bartenders and beach staff that were incredible. Perla one of the massage therapists is ahhhhmazing, I highly recommend her. If it wasn’t for the incredible staff I’m not sure this place would be what it is, they make up for a lot of what is lacking. The size of the property is perfect. It’s pretty quiet and there are areas away from the main beach to get away from the crowds and loud music.

-: We visited in 2020 and maybe because it was COVID we had a better experience (there weren’t tons of travelers) but everything we liked then was lacking this time. The only constant is the incredible staff and the sales pressure to become members. The food was severely lacking this time around we found only one place out of the five that was a good meal consistently. We booked our room through booking and based on the description online we believed we were getting a honeymoon villa. It was described as a two floor, ocean front abode with a private pool. What we got was a honeymoon suite at the back of the property with a view of about five feet of pool. The room reeked of sulfur and mold. The bathroom had only a glass partition separating it from the room and it is directly in front of the door into the room, so when housekeeping or room service showed up and you were in the bathroom changing you had to run into the shower or toilet room to hide! The deck outside was a slab of concrete and was directly next to an area where staff were working, so the clattering of plates was a constant. There was a waterfall outside the room as well that was so loud you almost couldn’t have a conversation over it. Cigarette smoke wafted up from down below and stagnated in this location simply because it was tight quarters and there was nowhere for the smoke to go. The furnishings were cheap and the area felt like it had been long forgotten. As a girl who grew up near the projects it felt familiar! We paid nearly 8 thousand for 8 nights however, so it shouldn’t have felt like we were staying at a Motel 6. We went to management and got another room for an up-charge of course, but were not able to get in until three days into the trip. We moved to a beautiful area, everything about the new room was spectacular, the furnishings, the flooring, the ocean front balcony to the private pool was amazing. We have no complaints about it whatsoever.

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+: The place is clean people working there are super friendly & nice , i love the spa

+: Excelente ambiente, vista preciosa y comida deliciosa

-: No tengo comentario al respecto

+: nada

-: no es lo que vende en su publicidad son poco serios y nada de gourmet la verdad simplemente envite se elmal rato

+: Excellent, food was great, view was outstanding, service was good

-: they have an upgrade program which they push a little too hard

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+: el gerente Carlos muy atento se aseguró de darnos un buen servicio. bien ubicado y muy limpio.

-: la comida bastante normal, nada exquisita.las actividades divertidas muy pocas.difícil encontrar lugares en la playa a pesar de ir muy temprano, no se espera de un hotel exclusivo