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Family Club at Grand Riviera Princess is set in Playa del Carmen, 3.1 mi from 5th Avenue. It features a spa, fitness center and water sports facilities. Guests can enjoy a meal at the restaurant or a drink at the bar and free WiFi is provided throughout the property. Free private parking is available on site.
Rooms are equipped with a flat-screen TV and a terrace or balcony is featured in certain rooms. Every room is fitted with a private bathroom with a shower and some superior rooms have a spa bath or a hot tub.
There is a 24-hour front desk and a hairdresser at the property.
28 de Julio Square is 4.3 mi from Family Club at Grand Riviera Princess, while ADO International Bus Station is 4.3 mi away. The nearest airport is Cozumel International Airport, 13 mi from the property.
+: Nothing.
-: The rooms were dusty, the jacuzzi tub in my room was filthy and never cleaned the entire time I was there. My sister slipped and fractured her shoulder due to the faulty air unit leaking in the room. We lost a whole day at the hospital and the hotel didn’t even offer compensation for the day we lost.
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+: Nature ,piscine, possibilité de restaurer, accès plage .
-: Les moustiques, personnel ne parle pas trop anglais
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+: El show del teatro
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+: I liked the area of pools. The animals.
-: Room tv horrible! Room was outdated. Food was very disappointed at the buffets. All servers very helpful and nice.
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+: The property is huge maybe even too big for its own good. There are many pool options and different restaurants to try. Hotel staff are super friendly especially in the restaurants
-: - Upon check in "Brenda" tried to scam me into paying $2,000 for a $1,100 reservation saying it was environmental fees. She showed me one invoice and when I raised my voice and threatened to leave she immediately presented a different invoice with the correct price. Then she tells me they only have 1 king bed left when I booked 2 queens. There was no explanation about the resort or how things worked. The check in Process took almost 45 minutes and it was agonizing in the heat. - Outdated rooms. The flat screen tv is from the 90's, broken telephone, no trash cans, room always felt damp.- Tried to order room service the first day to find out it was not included and they wanted to charge me $100 for breakfast for 2.-It's so far to get food. You walk 20 minutes to the lobby restaurants or wait for a shuttle.-The food is definitely not 5-Star and we both got sick on the first day. They had some crazy looking stuff at the buffet like wonton soup but with cheese ravioli instead of wontons and the shrimp tempura at the Miso restaurant was so hard I almost cracked a tooth.
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Reviews1152
+: La comida la diversión el cuarto las albercas sobre todo los empleados excelentes
-: Hay personas que lo detienen a uno para promocionar elHotel y varios más que que tiene es una cadena gigante tienen a ser algo molestos demasiada insistencia no les basta con un no
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+: Todo es increíble, mantenimiento, áreas verdes, limpieza, atención, la comida y bebidas, me encanta!
-: Solo mejoraría los postres en los restaurantes
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