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This large, self-contained complex on the Maya Riviera, offers everything from 5 swimming pools and a water slide to unspoiled beaches and children’s activities. Rooms at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive all have a double spa bath.
Designed in traditional Mexican style, the rooms at Hard Rock Hotel Riviera Maya - Hacienda All Inclusive all have satellite TV. All bathrooms have bathrobes and rock spa toiletries.
The 9 restaurants cover all tastes, from Mexican to pizza, pasta and Argentinian cuisine. There are 9 options from sports bar, a swim-up bar and a health bar serving fruit juices to a variety of lounges.
Hard Rock Hotel Riviera Maya - Hacienda All Inclusive offers tennis courts, a Yoga Temple and Body Rock Fitness center. Bicycles can be hired, and there is also a diving school. Activities such as snorkeling and kayaking, and there is a kid's club. Rock Spa, the fully equipped wellness center, offers a unique service of massages utilizing amplified vibrations, pressure and patterns called 'Rhythm and Motion'.
Rockaway Bay Water Park at Hard Rock Hotel Riviera Maya - ATTRACTIONS:
• Attraction 1: 9 slides of different sizes for children
and teenagers
• Attraction 2: 8 slides of different sizes for children
• Attractions 3: 6 high-speed slides for teenagers
and adults
+: Das comidas. Os restaurantes tem ótimas opções e qualidade no que oferecem.
-: Não gostamos da quantidade de vazamento pelos corredores e até dentro dos restaurantes. Isto pode ocasionar queda e escorregões das crianças. Meu filho por exemplo não podia andar sozinho pois o corredor estava com muita água.
Reviews420
Reviews420
+: La capilla climatizada, las bebidas del bar que está afuera del heaven son lo mejor
-: No tiene playa abierta al mar, el buffet no tiene tanta variedad y el sabor de la comida puede mejorar
Reviews420
+: The location
-: Definately seems to be not as good as it used to be. We have stayed at Hard Rock Riviera Maya 4 times prior and each time had exceeded our expectations. This time round we did not have good experiences, the overall quality and just general day to day running of the hotel was definitely not what it used to be. We were meant to stay in the Hacienda part due to only staying one night and wanting to be closer to the Frida Restaurant and other facilities but we were placed in the Adults only section right on the border between Hacienda and Heavan. When I asked about our Hacienda booking the staff were pretty rude saying "you don't want to stay in the family section, it's loud and boring, you will stay in the adult section" and ignoring my comments on booking the other room. Hacienda was more expensive to book as well which was frustrating to be put in a less expensive room than what I paid. There were kids and babies in the adults only sections in the lagoons and swim up bar but hardly any kids in the kids section (so bizarre they were allowing kids to be in the adults section while they were doing shots in the pool...the food quality has definitely gone down a bit as well, room service wasn't the freshest quality and either over cooked or under cooked (we ended up not eating what we ordered most of the time). It was overall pretty dissapointing, we had another night here in the adult section as well and our toilet blocked upon first use when we arrived and I spent 4 hours on the phone to house keeping to try and sort it out and they kept argueing that it had been fixed even though no one ever came. I was at the front desk at 1am demanding a different room before a plumber finally came to fix it...not sure we'll ever return after this trip, it has just gone from 5 stars to 2 stars at best...
Reviews420
+: Nada! Pior hospedagem da minha vida, um pesadelo e total decepção!
-: Para começar dormi todas as noites em lençóis fedidos e com uma mancha marrom mesmo tendo pedido para trocarem duas vezes (dormi no canto da cama espremida sem saber o que poderia ser tal mancha), no banheiro o encanamento fazia um tipo de barulho de sirene que não permitia dormir tranquilamente, a água da banheira saiu de cor laranja, ao pedir comidas e bebidas nos bares (sendo um resort all inclusive) informavam que havia acabado e que não tinha hora para reposição, até tequila acabou, o que nunca imaginávamos estando no México, agendamos um jantar no restaurante Toro às 21h nos serviram somente às 23h com os pratos errados e o garçom disse que deveríamos pegar o que tinha sido servido, pois a cozinha havia fechado, sentimos que comemos as sobras, simplesmente acabou o vinho e a sobremesa durante o nosso jantar RESERVADO! Funcionários só atendem de forma razoável se der gorjeta (pasmem, mesmo se pagando um absurdo e sendo um resort all inclusive), estávamos na piscina e pedimos cerveja ao que o funcionário nos respondeu: “Claro, é só vocês me darem propina que eu trago”. Fizemos as reclamações para o concierge que disse que iria tomar as providências, porém nada fez e sequer recebemos um pedido de desculpas. Não tive a sensação que estive em um resort all inclusive, e passei por situações que passam longe do mínimo do que se espera de um resort de R$ 2.500,00 a diária com a marca Hard Rock. Inacreditável e lamentável! Me senti muito lesada! Irei tomar as medidas administrativas e legais cabíveis!
Reviews420
+: Infraestrutura do hotel excelente
-: A comida e bebida deixam a desejar
Reviews420
+: Instalaciones y vistas hermosas, la comida magnífica, la limpieza del lugar es excelente
-: Algunos empleados son muy groseros, déspotas, poco atentos
Reviews420
Reviews420
+: Big property and plenty of restaurants.
-: Very pushy to offer their timeshare. Wasted a half a day on the chat. No worth the hassle. I thought hotel had a beautiful sandy beach. Just has some lagunas with smelly water. Beach is surrounded by rocks and cannot be swim due to the excessive waves.
Reviews420
+: Super fabuloso... instalaciones increíbles, personal excelente, comida riquisima
Reviews420
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