Tours and prices for holidays at the hotel Moon Palace The Grand Cancun All Inclusive 5* 2024-2025 Mexico, Cancun

+: Modern - lots for the children

-: We were over charged £4500.00. They agreed and then took 2 weeks to refund us and kept promising. It took emails to the group CEO and a report to Amex for fraud for it to be refunded. The staff at the front desk were terrible with “Jesus” reducing my 7 old daughter to tears. We nearly missed our flight home because of their error. I would strongly recommend you avoid the don’t book and look elsewhere. Worst experience I have ever had. We still haven’t had an apology which is disgraceful. Don’t go and don’t book

+: Las instalaciones y todo para los niños

-: Sucio los pasillos y lo peor agua fría en la regadera y la reporte 4 veces

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+: Facilities and staff were amazing!

-: We loved the numerous pools and the water park for the kids. The restaurants were awesome .

+: Lovely resort.

-: We charged $4000.00 in error for some one else room. They took 3 days to sort it out and refund the money and refused to let us check out. In the end apologised for their error after I demanded to see the manager. They reduced my daughter to tears. One member of staff , Jesus, on the front desk said “ I don’t care if you miss your flight home”. The manager had to make him apologise. They refunded the $4000.00 in the end and admitted it was their error. Never had an experience like it. Moon palace should be totally ashamed of themselves. Really awful strongly suggest the Moon palace group is avoided at all costs.

+: Everything.

-: Absolutely nothing … loved everything about it.

+: everything

-: beach

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