Russell
+: Hotel could be great as it is in a good location right near the Skytrain, shopping and restaurants. The hotel has lots of facilities. the breakfast was excellent. the concierge staff were very helpful.
-: The bedroom was very dated and not particularly well kept with poor and noisy AC. The pool and area around were in a very poor condition - however I understand that a refurbishment is imminent which is good and needed. The hotel took a deposit and despite me checking twice, did not return this when we checked out saying it would be returned two weeks later. this is unacceptable - I had specifically checked that it would be returned upon checkout and was mislead. The hotel has since informed me that it will be 15 days and said the delay in refunding because of my bank - this is not the case as the bank says there is no payment pending. Very disappointing.
Reviews1576