Sunsuri Phuket Hotel (Nai Harn Beach Thailand)

+: Room was great

-: Never give bad reviews but felt I had to get this off my chest. You’re a high end hotel that charges high end pricing for your upscale rooms, if your customer asks for Coke Zero instead of the coke you give complimentary in the fridge (most adults drink Diet Coke) don’t say “sorry we can’t do that” you have Coke Zero on your property, you literally sell it at your bars and restaurants, it’s a simple task that won’t cost you anything more and it’ll make your customer happy. If your customer asks for another mango for the fruit basket in the room on day 3 of their stay don’t say “sorry we only give fruits on day 1” it’s a mango and it’ll cost you 10 baht, simple gesture that’ll make your customer happy. If your customer asks “can you drive me to front gate instead of lobby (which is an extra 10 second drive) don’t say “no we don’t do that” it’s a simple easy task that’ll make your customer happy. Your first answer to any request that won’t cost you anything or minimally as a high end hotel should be “yes of course we can do that”

+: An absolute haven. Beautiful hotel in Nai Harn with lots of greenery and nature and it is overlooking a lake. The staff is very helpful and knowledgeable. We stayed in the pool villa and honestly it was a wonderful experience. The breakfast was nice but could have used a bit more variety. Nai Harn beach is a 6 minute walk from the hotel and the sunsets there are mesmerizing. All in all wonderful hotel.

+: المرافق كانت حلوه

-: لا يوجد إهتمام في نظافة الغرف والفوط قديمه

+: Everything was great, location staff was excellent very friendly helpful always available to help.

-: I think hotel should get some more restaurants in their property, So people have more options of food. Also should have some entertainment for adults, such as live music bar that can stay open lil late.

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+: Hôtel très agréable. Au calme

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+: The resort is great, atmosphere is beautiful, staff are friendly, location, area is quiet.

-: One of the elevators is not working.

+: The swimming pool is well designed, clean and the service staff are friendly.

-: 1.Encountered a connecting room, the next door was very noisy, with loud TV and talking noises.2.This is not the staff's fault.3.Five-star hotel, none of the service staff can speak Chinese,My English is not good. It's my problem. As a tourist, I have no obligation to be fluent in English. As a five-star hotel, your staff should have the ability to accommodate visitors from different countries and languages.