Tours and prices for holidays at the hotel Benata Hotel 5* 2024-2025 Turkey, Side

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+: Nothing

-: 1- from the moment we wanted to check in we had an issue, we had already prepaid our stay through Booking.com however we were being asked to pay again at the property by a manager, as they informed us they had never delt with a prepaid booking. Staff were very rude and unhelpful upon arrival, we arrived around 11:30pm and had been traveling with children who were tired and hungry it took over an hour for this payment issue to be resolved. 2- we had paid for an ultra all inclusive stay at this property however there was no food available upon arrival, mini bar was empty for the duration of the stay( 4 nights 5 days), the hotel have a sheet that inform the guest of the food and beverage times however the times don’t match and staff do as they please and when confronting staff there is no food available nothing was done and you just get told there is food… 3- rooms are nothing like the pictures they are extremely dirty, toilet was unclean, door handles were broken, shower head is broken, jacuzzi tub was filthy, there was ant infestation on the floor which nothing was done about, a few of our family members are now suffering with rashes and sickness. 4- the security is none existent in this hotel, our doors did not lock and were open at all times, we also experienced staff entering our room without knocking whilst sleeping. Lighting was very poor around hotel, most of the r guest are completely drunk. Every night the hotel experienced work cuts leaving us with no light or electricity. 5- overall my worst ever experience, found this stay very stressful wouldr not recommend this hotel to anyone I will attach some pictures.

+: - direkt am Strand - grosse Auswahl beim Buffet

-: - Personal sehr unfreundlich, können kein Englisch und sind auch nicht gewillt zu helfen (ausgenommen das Personal am Buffet) - nicht sauber- Reklamationen werden nicht ernst genommen

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+: The food was good.

-: The beach is totally useless. You can not go inside the water, it is very steep and gravel, you loose your feet, trough your path, going inside. The sand on the beach is full of litter, cigarette butt everywhere. The water slide is dangerous it is baggly. The concrete base of the vertical cloumns are inapppropiate. Air condition is smelly, full of dust inside, not enough power to decrease the room temperature under 25C'. Cutleries are slightly dirty. They use disgusting plastic glasses for beach bar service, lemon and menta is also dirty in your coctail. In summary it is never deserves five star, just only in "Turkish dream life". In Europe it gets maximum three stars. Never again!

+: Nada absolutamente! No recomiendo a nadie!!! Es una pura estafa no se lo merece mi tres estrellas! Llegamos para 9 días salimos después de 3 días.

-: Es un desastre de la llegada hasta la salida desde las instalaciones hasta la playa sin parasoles está llena de piedras grandes que es muy difícil de entrar y sales con manchas de petróleo! Personal poco interesado otra trabaje se nota que no pagan nada a pobre gente se ven cutres y muy sucios único que puedo decir que comida vale 4 de 5 pero en un Restourante único sin aire acondicionador es imposible de estará no a dentro ni a fuera con 35-38 grados de calor!

+: המלון קטן ואינטימי ושמו דגש על העיצוב. יש פער בין התכנון שהוצג בתלת מימד לביצוע בפועל. המסעדה על החוף מאוד יפה ומאפשרת בילוי נעים עם נוף לים. האוכל מצוין ומגוון. שלוש בריכות קטנות ומדויקות. אין עומס של אנשים. מתחם כדורשת מצוין - שיחקנו כל ערב וילדים ממדינות שונות הצטרפו. היה מעולה. הופעות בערב- נחמדות מאודחדר מעוצב יפה. יש הפרדה לילדים ולהורים ומקלחת מעולה גם לילדים וגם להורים.

-: מיקום- החדר עם גינה שפינה לכביש הראשי. מעבר לכביש יש מסגד ושומעים את המואזין כל בוקר טקדם מאוד. זה פרט שחשוב לדעת ולציין. נקיון- הצוות מחליף מגבות אך לא מנקה את החדרים, לא ממלאים את מלאי השמפו והמרגך- רק אם ביקשנו. המלון חדש והצוות עדיין לא מגובש. רמת אנרגיה ושירות נמוכה. חוסר אדיבות. ליד הבריכה, בעיה דל מים שמייצרת בוץ בדשא באופן לא נעים. אמיני קלאב- הבסיס יפה אבל אין משחקים לילדים בפנים למעט מעט פאזלים. אלכוהול- מקומי בלבד. אם רוצים קמפרי אמיתי צריך ללכת לבר שבלובי. זה מבאס ביחס למלונות אחרים באזור. כללי- הגענו עם עוד שתי משפחות. הזמנו חצי שנה מראש ולא שמו אותנו אחד ליד השני. למשפחה אחת לא היו מים חמים בחדר. צוות- ביקשנו צק אווט מאוחר אמרו שזה 20 דולר לשעה. למחרת אמרו שזה 30 דולר לשעה ורק עד שתיים.

+: the resort offered a sense of intimacy, which was appreciated. The proximity of the rooms to the pool and beach was nice . Our room was indeed nice and comfortable, contributing positively to our stay. As for the dining experience, the food was satisfactory, though not exceptional. These aspects provided some balance to an otherwise disappointing overall experience.

-: I remain disappointed with the service provided during our vacation. Despite the significant amount we paid, the quality of service was lacking. We experienced three days without hot water, and the staff seemed ill-equipped to address the issue. Additionally, the dining experience was subpar, as they cleared our plates before we had finished our meals. Furthermore, I'd like to highlight that the pools and slides were notably smaller than depicted in the booking photos. This discrepancy was disappointing and did not align with our expectations. I encourage others to consider this aspect when making their reservations

+: Lite mindre och mysig hotell.Super god mat och mycket bra underhållning!

-: Många fjärilar på rummet.

+: Design, features, pools, water parks, Jacuzzi, Air con, rooms.

-: Variety of food. The food was great but lacked variety.