Privacy Policy and Personal Data Processing of the User

Last updated: June 15, 2020

1. Introduction

Dear User, thank you for choosing Farvater.travel! This Privacy Policy describes how we collect, use, process, and disclose your personal information in connection with the use of the farvater.travel website. The current privacy policy outlines our approaches to ensuring confidentiality on the farvater.travel website and its related services.

2. Definitions and Terms

The terms "we", "us", or "our" refer to the company Farvater.travel, which is responsible for your data in accordance with the Privacy Policy ("farvater.travel").

3. General Provisions

Farvater.travel respects the right of every User to privacy. We ensure the security of the data that you voluntarily provide during registration and when ordering a tour/service.

By ordering a tour/service on the website www.farvater.travel, you provide us with information about yourself, consent to the collection and processing of personal data, and accept the terms of the privacy policy.

By completing Forms on the website and ticking the box indicating familiarity with this Privacy Policy for the storage of User confidentiality and personal data processing (hereinafter - Privacy Policy), you confirm your consent to the processing of your personal data to ensure the implementation of civil-law relations, when purchasing tours/services on the website www.farvater.travel, receiving advertising and special offers, information about promotions, and sweepstakes.

You also agree that Farvater.travel has the right to provide access to and transfer your personal data to third parties without any additional notifications, solely if the purpose of their processing does not change and only in cases provided for by this Privacy Policy and/or Ukrainian legislation.

4. What personal data we collect

We collect information from the following main categories:

4.1. Information necessary for using the website www.farvater.travel

We collect the following personal data when using the website www.farvater.travel. This information is necessary for the proper performance of our contractual obligations to you and to comply with legal requirements. Without this data, it may not be possible to provide certain services.

Registration information: When registering an account on the website www.farvater.travel, we request the following information: your first name, last name, middle name, email address, phone number, date of birth.
Identity verification information: To ensure security and mutual trust, we may collect information to verify your identity and that of your children, such as an image of a government-issued ID card, passport, national identity card, or driver's license, if permitted by applicable law, or other identification information.
Payment information: When using specific functions of the website www.farvater.travel, we may request payment information, such as bank account or card information, to facilitate payment processing.

This data helps us provide quality service and protect your security when using our services.

4.2. Information Provided by You Voluntarily

You may voluntarily provide us with additional personal data to enhance interaction with the website www.farvater.travel. Processing of such data is based on our legitimate interest or, where applicable, your consent.

Additional Profile Information: At your discretion, you may provide us with additional information to be included in your profile on the website, including gender, city of residence, marital status, and children's presence.

Other Information: You may also provide us with other information voluntarily when filling out forms, participating in surveys, updating or adding information to your account on the website www.farvater.travel, participating in promotional campaigns, interacting with technical support teams, and using other features of the website.

4.3. Information Automatically Collected When Using www.farvater.travel

When you use the website www.farvater.travel, we automatically collect personal information about the services you use and how you use them. This information is necessary for us to properly fulfill contractual obligations to you, comply with legal requirements, and pursue our legitimate interests in providing and improving the functionality of the website www.farvater.travel.

Location Information: When using certain features of the website www.farvater.travel, we may collect information about your precise or approximate location, including your IP address or GPS sensor data from your mobile device, to enhance service quality. Most mobile devices allow you to control or disable location services for applications in the settings menu. If location information transmission is enabled on your device, farvater.travel may also collect such information.

Usage Statistics: We gather information about your interactions with the website www.farvater.travel, including pages or content viewed, search queries for tours, created bookings, and other actions on the website.

Use of Cookies: When using our website www.farvater.travel and interacting with our internet advertising and email, we employ "cookies" and similar technologies.

These data help us ensure quality service and enhance your user experience on our website.

5. Purposes of User Data Processing

We may use, store, and process personal information for the following purposes:

Obtaining necessary information for the purchase and provision of tours/services.
Ensuring the functionality of the website www.farvater.travel, including support, analysis, improvement, and development.
Ensuring security and mutual trust (by complying with legal requirements and ensuring compliance with farvater.travel policies).
Enabling operation, personalization, measurement of effectiveness, and improvement of our advertising and marketing efforts.

The purpose of collecting personal data is limited to the aforementioned goals at the time Users accept this privacy policy and cannot be changed without their consent. Users have the right to request farvater.travel to correct errors in the processing of their personal data without delay.

6. Use of User Data

With the information we obtain, we can:

Keep you informed about the progress of your order, promotions, offers, and discounts.
Ensure fast processing of tours/services if you have placed an order previously.
Provide full customer support.

farvater.travel stores personal data of the User in accordance with internal regulations. By registering, the User grants farvater.travel an unconditional right to further transfer personal data to third parties, including judicial, law enforcement, tax, and other government authorities, partners, or authorized third parties to the extent provided and permitted by law, or if the transfer of this information is reasonably necessary for the following purposes: compliance with legislative requirements; in response to official legal requests or to respond to claims against farvater.travel; in response to an official legal request related to a criminal investigation or suspicion of illegal or other activities that may impose legal liability on us, you, or other users; to protect the rights, property, or personal safety of farvater.travel, its employees and users, or the public.

Disclosure of information in these cases may be necessary to fulfill our legal obligations, protect your vital interests or the vital interests of others, as well as in the legitimate interests of a third party to ensure the security of the website www.farvater.travel, prevent harm or crime, or enforce or defend legal rights.

In case of errors in personal data or inaccuracies, farvater.travel will promptly take actions to correct incorrect data or delete erroneous data.

7. Right to Cancel

You have the following rights:

At any time, without providing reasons, to object to the storage and use of your personal data.
You also have the right to object to receiving advertising.
If we process your personal information based on your consent, you can withdraw your consent for processing personal data at any time by contacting us through the communication channels specified on the website www.farvater.travel. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
If you have any objections, please contact us through the provided communication channels with the appropriate written notice. You can also opt-out of Google Analytics tracking. If you do not wish your data to be tracked by Google Analytics, you may leave our website.

8. Completion of Questionnaire

By completing the Questionnaire, the User confirms voluntary provision of personal data specified in the Questionnaire to the data Operator for registration in the information system as a User. Additionally, completion of the questionnaire is conducted to support long-term cooperation with the data Operator. farvater.travel has the right to send letters, messages, and materials to the postal address, email of the User, as well as to send SMS messages and make calls to the mobile phone number provided in the Questionnaire.

In case of any changes to your personal data, the User must provide updated information to farvater.travel by contacting through the provided communication channels with appropriate notification. If the User fails to comply with this requirement, farvater.travel bears no responsibility for adverse consequences related to the use of such data.

The User may set a prohibition (restriction) on the use of their personal data immediately after registration or at any other time. For this purpose, the User must contact through the provided communication channels with the appropriate notification.

The User is responsible for the accuracy of the data provided in the Questionnaire.

9. Security

We constantly enhance and improve administrative, technical, and physical measures to protect your personal information from unauthorized access, destruction, or alteration. In this process, we employ firewalls, data encryption, and access control systems. If you have reason to believe that your account credentials have been lost, stolen, unlawfully acquired, or otherwise made known to third parties, or if there is unauthorized use of your account, please contact us through the provided communication channels with appropriate notification.

10. Changes to the Current Privacy Policy

farvater.travel reserves the right to amend the current Privacy Policy at any time in accordance with this provision. When changes are made to this Privacy Policy, the updated version is published on the website www.farvater.travel, with the date of the last update indicated at the top of the first page of the Privacy Policy and processing of User's personal data. We will also notify you of changes via email no less than 30 (thirty) days before the changes take effect. If you do not agree with the updated Privacy Policy, you may delete your Account. Alternatively, by not deleting your Account before the effective date of the changes and continuing to use the website www.farvater.travel, you thereby confirm acceptance of the updated Privacy Policy and processing of User's personal data.

11. Contact Information

If you have any questions or complaints regarding this Privacy Policy and the processing of User's personal data, please write to us at the email address: [email protected]