Louise
+: The friendly reception staff especially the lady who went out of her way to be helpful. The room air-conditioning was fantasticThe View was stunning.Room safe was free and also a fridge in the room. 2 small bottles of water were provided daily which was nice. Room cleaned daily and plenty of towels provided. Plenty of comfortable sun loungers around the beach. Everywhere looks lovely and well maintained gardens and very clean. The evening everywhere was lit up and looked lovely.Pizzas were lovely Breakfast was ok
-: No lift or help with cases. We requested a low floor by email which was replied to and was agreed but we were on the 3rd and 4th floor when we arrived. Luckily we were able to move to a lower available room but still had one flight of stairs. The single bed was actually a pull out bed. The beds were quite hard.Bedside lights didn't work but we didn't mention this so may have repaired if we had asked. The bathroom smelled of sewage which came up from the shower drain. The area is very hilly and too far to walk into Saranda. Taxis were between 10 and 20 euro so it worked out very expensive if you don't have a car. The outside toilets next to the beach was very smelly and wet floor constantly. Bar service was very slow and on the beach but the staff were lovely when you spoke to them. The restaurant food was a bit mixed. We ate twice and some meals were good and some not so nice.
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