Туры и цены на отдых в отеле So Shine Hotel Apts APP 2024-2025 Кипр, Айя-Напа

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В данном отзыве отсутствуют комментарии

+: Near a beautiful beach

-: Our stay was accompanied by several inconveniences. Right after the arival, we were informed about the fact that the apartments (advertised as part of "So Appartments"Hotel) can not be entered because of a broken AC. This was an update that left us unsatisfied, since the room given to us instead didn´t have a kitchen. The possibility to cook was the main reason for originally choosing the appartments. After taking a look at the room, which they told us was an update (it felt lika a downgrade) we asked politely, if there is any possibility to recieve a compensation due to the lack of a kitchen. The receptionist told us, that only the general manager who she can’t reach either over phone nor email and who according to her isn’t speaking with guests anyways, could solve this problem. This answer was repeated by everyone who we spoke to about our problem. Some of the people working there assured us that they would reach out to us with a solution, which they never did. Unfortunately, this was not the only issue accuring during our stay. The overall tidiness of the room was pretty bad and our hope for any imporvement was gone after we received some bed sheets with stains on them. The (originally) white floor with dirt tracks completed this picture. After the first 2 nights, we also noticed, that the water in the bathroom was now cold and unfortunately nobody helped us to fix this. All in all, the hotel really needs a renovation. And to provide the guests with a pleasant experience, a better communication between the managment and the clients is desperetly needed.

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-: Apartmantért fizettem, amihez reggeli is járt. A helyszínen nem tudtak apartmant adni, állításuk szerint a reggeli ajándék, kárpótlásul. A szobában lévő mini hűtő nem működött, amit többszöri jelzésre se tudták megjavítani. Másfél-két napig nem volt meleg víz.

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+: Abbiamo avuto un upgrade gratuito e siamo stati spostati nel vicino So White resort. La camera era veramente spaziosa e ben illuminata, proprio vicino ad una delle piscine. La struttura è circondata da un giardino e nelle ore notturne è illuminata con diversi colori e anche l'illuminazione delle camere poteva essere cambiata a piacimento. Buon assortimento di prodotti da bagno. La colazione era compresa e nella norma, in linea con un quattro stelle, anche se la qualità di alcuni prodotti sarebbe da migliorare L'accesso alla spiaggia (Landa Beach) era direttamente dal resort.

-: La stanza era dotata di 2 tv, ma non erano collegati a internet.

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