Katarzyna
-: Overall it was a beautiful stay although it didn't start on the best foot. When we arrived to the hotel, the young gentleman on the reception didn't seem to be professional in any way, shape or form. When asked to pay, he just took my card and introduce some numbers (without showing us the amount). That was odd enough, as it should be transparent. But it has gotten even odder when the Visa portal clearly asked him in which currency I prefer to make the payment and he tapped it on his own without even asking for my opinion. That was a big no no for me. Afterwards he excused himself saying that they always charge clients in DOP even if the portal allows you to choose currency. We ended up paying way more than we were supposed to. Then he took us upstairs to our room and in front of him ask us to tell him a code we'd like to our lock. Now I know that the reception has access to all of the rooms, but that clearly was abusing a privacy line and we didn't like it. However, everything from there has only gotten better. The rest of the staff were absolutely lovely and helpful and they clearly very caring. On our first morning we mentioned briefly to the lady that was making breakfast that the bed in our room wasn't comfortable and they immediately upgraded us to a suite. It was a very kind gesture that we appreciated a lot. It immensely enhanced our stay. Apart from that we loved the facilities - both the pool and the jacuzzi were absolutely fabulous. Breakfast a la carte was a fantastic option too. So delicious! Location was a spot on, right in the middle of the colonial district. And finally, a small detail but believe me makes all the difference in the scorching heat of DR - a fridge (in the lobby) filled with complementary bottles of water, available for all of the guests of the hotel. Thank you to everyone who made our stay so memorable. I believe we might be back :)
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