Туры и цены на отдых в отеле Dreams Onyx Resort & Spa (ex. Now Onyx Punta Cana) 5* 2024-2025 Доминиканская республика, Пунта-Кана

В данном отзыве отсутствуют комментарии

+: El personal es muy amable

-: 1) Las áreas recreativas tenia un mal olor a Orina.2) En la habitación se escuchaba mucho los ruidos del exterior) si cerraban una puerta, si descargaban el baño, si movían una silla, lo que es muy molesto para dormir, porque a media noche estos sonidos me despertaban.3) no hay entretenimiento de noche.

+: The staff was amazing Leonardo was our butler he was amazing

-: The events , would love to see a comedy show & more interactive night shows

+: La piscina que pude disfrutar con mi hijo, el staff fue muy servicial y amistoso y la comida variada.

+: Very clean, workers were very accommodating and friendly.

-: The rooms need better sound proofing. The various fruit juices were watered down. The door to my room was difficult to open and close.

+: Limpieza, comodidad y las comidasEl personal del Parque acuático tanto barra, toallas y meseros son excelentes.Agradecimiento especial a Juan, Josemine y Josephine 😍😍😍

-: Había reservado atraves de Booking . com 4 habitaciones DOBLES ( así anunciadas : dobles para 2 adultos y 2 niños) .Pues me dije nos podemos acomodar 8 personas adultas ( matemática básica 4x2=8) . En la llegada me informan que la habitación era para 1 sola persona y por tal razón el costo de cada habitación iba a aumentar y que ellos no podían resolver nada que me comunicara con Booking. Definitivamente me incomoda la situación y procedo a llamar a Booking, donde efectivamente aunque muy amablemente el agente me atendió, lo único que logró hacer fue aumentar el costo de mi estancia.Obviamente venimos desde Puerto Rico , ya estamos allí 8 adultos, Que vamos hacer?Aunque molestos y sin esa cantidad de dinero en gpresupuesto decidimos hacer el pago exigido con varias tarjetas de crédito.Una vez realizado el pago, nos dieron las instrucciones dentro de las cuales nos informan que tenemos acceso a TODAS las facilidades de Dream Onyx y de Breathless. Decidimos visitar la piscina de Breathless y el trato por el personal de la barra fue atropellante. Insinuaron que no hacíamos nuestro turno para solicitar bebidas, hablando en Español pensando que no éramos Bilingües. Claramente entendimos los gestos y el idioma 😡.En conclusión Dream Onyx Punta Cana JAMÁS lo vuelvo a visitar y mucho menos a recomendar a mis amigos o familiares.

+: Everything

+: Beautiful spot with decent facilities like pool and restaurants. The private pool in the room was great and it was close to the main exclusive pool and bar. The service at the pool area and restaurants is good.

-: Event planning does not meet expectations. We traveled for a birthday and signed up for the most expensive birthday package. We ended up calling our personal butler multiple times to get a proper birthday cake and some balloons that were promised. One would expect the hotel to do a better job of making people happy for their events.

+: The scenery, activities, and customer service were amazing.

-: The food was basic especially the buffet. Not enough choices for vegans. The drinks were watered down.

+: The property overall is nice. The location is great, and the beach is clean and beautiful.

-: The service is horrible! The air conditioning in the room was not working. The maintenance guy showed up with an attitude. All he did was keep turning on and off the system and left and never showed up again after we reported that the air conditioning is still not working. We had to cut the trip short due the death in our family and we asked for the credit or refund because this is a valid reason for the cancellation. Everyone ( front desk, reservation, and property manager) said "NO" with no empathy or understanding at all. No helps offered, we had to arrange everything ourselves (only our concierge helped us but because we asked him to). Do not use the excursion people recommended by the concierge, he raised the price if you paid by credit card. Moreover, he asked for cash on top of the price of the tour. When we cancelled the excursion, the money charged to our credit card never got refunded. These people are all out to get your money.