Dimitrios
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Отзывы143
+: Clean room, modern design, comfortable bed, wonderful location, polite people, and excellent service. The price was also great. I would most definitely stay there again and recommend it to my friends.
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+: The room had all amenities needed for our stay. It was comfortable and having 2 balconies was great. A big plus is the cleaning service - done every day. The property is located near a bus stop - very convenient for trips to Chania. Many shops nearby for fresh bread etc. The owner is helpful and nice.
-: The view from the balcony is obstructed by chimneys and installations of nearby restaurants. We would have liked if there was an oven in the kitchen.
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-: The structure has too many rules to respect, Also ridiculous. For example, if you make a fire in the room you pay 15.000€. If you get the towel or the sheet dirty, you pay. You pay for everything, even for the most ridiculous things. You can see the rules in the pictures attached. Furthermore, the owner (or the man who gave us the keys) was unpleasant. Update: after the feedback, the structure tried to call me many times, disturbing me during my holiday. Then the owner wrote me a message in a very poor english, insulting me and my girlfriend. I immediately contacted the Booking.com assistance to report it.
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+: The hotel is in a very nice area, right next to the beach. Very quiet neighborhood!
-: This trip was a birthday present for my sister in law and her husband. The reason why I chose to book at Studios Vasillis, was because of the high rating they had gotten on booking. The rating did not suit how the experience for my sister in law really was. The floor was dirty with hair and sand when they arrived. It was hair in the shower as well, which means that they didn’t properly clean after the previous guests. Be aware that there are posters on the door with rules that are not available at booking.com in the description of the room. One of these posters contains a list of fees you have to pay if you “ruin or damage” things in the room. For example that you have to pay for new towels if you spill sunscreen on them. This is a completely normal thing, as you’re obviously staying at a hotel near the beach. I have never heard of such rules in any of the other hotels in agia marina. If you spill sunscreen on the towels, they wash them for you in other hotels.However, both in the description in booking and on the poster it says that cleaning of the room is included. That wouldn’t be right my sister in law and her husband only had their trash taken out. The floors were not cleaned.the owner informed them that the cleaning lady had several days of during their stay and that it was their responsibility to clean the room themselves. As I’ve looked through the reviews again, which I should have done more thoroughly before booking, I can see how the owner responds to bad reviews. No wonder why people don’t inform about the things they are unhappy with until they leave.
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