Christine
+: Nothing as hotel was closed for the winter when I arrived
-: I arrived at 22:00 to find the hotel was closed for the Winter, even though I had paid Booking.com. Had to find other accommodation. Travelling on my own it was a very frightening experience. Even though the hotel was closed I am being told I cannot get a refund - how can that be. Unable to contact anybody at the Zannos and VERY difficult to contact Booking.com. Also in the description of the hotel it says not suitable for people with mobility problems (which I don't have) it does not say there is no vehicle access to the hotel and the walk up is 10mins of steep hills and steps, difficult with luggage
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