Viviana
+: The attention to detail. Impeccable service, the staff was truly the best, warm and kind. Beautiful property. Amazing food. Very clean, spotless!
-: We chose the room with the private plunge pool, and, unfortunately for us, perhaps the worst room in the entire property. The pool is not really private, it is open to the common area, so it defeats the purpose of having a “private” plunge pool. Also, by plunge pool we mean a bathtub size “pool”, it is not really a place where you can swim at all, just seat in it. Unfortunately, this is also the closest room to the train tracks and you not only hear it very close, but the room itself shakes every time the train passes. And bear in mind, it continually passes by, all day and night. The room didn’t have windows, well, one very small and high window that you couldn’t really open as all the mosquitos would come in (didn’t have fly screen nor glass as such, just a wooden window). Same with the main room door, you couldn’t really leave it open. So basically you were trapped in a very dark stone oven (yes, the room takes ages to cool down, it was basically an oven). You couldn’t leave the bathroom door open either (which was quite small) because the only (small) window didn’t have a screen or glass, just a wooden frame. So if you would leave it open, the heat and mosquitos will get in. The staff mentioned the best rooms are at the main house. So probably try to get those. We must add, the beach, although beautiful, is across the train tracks. It is not too far, but it is not close either…. They have a private beach team for lounge chairs and other services, but honestly, the whole thing is a bit inconvenient.
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