Lourdes
+: Excellent customer service from the housekeeping to reception. Melissa at front desk is superb, very professional and helped us iron out a booking issue with her manager in the best way possible. Na Balam is definitely good value for money - it may not be the newest and have the most modern of amenities but it is in best location in Playa Norte steps away from the nicest beach on the island with a secluded tropical feel. Also close walking distance to restaurants in Hidalgo and street food. Property grounds is well maintained and is quite lush. Hot tub being not-super-hot is a non issue - we preferred it that way and was a good way to end a beach day. Staff at OceanVs restaurant where breakfast is offered was also warm and friendly - kudos to Nicholas and the rest of the morning crew. We stayed 6 nights and enjoyed the food and thought it was enough variety for our family of 5. Love the guaranteed reserved bed. Option for walk-in Yoga and massage within hotel complex is great. We will definitely stay here again - it was a good island vacation spot!
-: A few small additions would really give it a little extra charm. An electric kettle coffee maker (even in OceanVs has good coffee), a hammock (like in their sister hotel Casa Jaguar 😃), a jute rug on the tile floor etc, a retractable clothesline in the bath .. all minor but just a few suggestions!
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