Туры и цены на отдых в отеле Presidente Intercontinental Santa Fe 5* 2024-2025 Мексика, Мехико

В данном отзыве отсутствуют комментарии

+: Excelente, nuestro lugar favorito cuando vamos a Santa Fe

-: Todo es excelente

+: Todo muy bien

В данном отзыве отсутствуют комментарии

+: La vista

+: El tamaño habitación y su diseño

-: Su tv es vieja y analoga.. La primer habitación tenía un clima portatil, el del hotel no servía despues,, me cambiaron de habitacion, y esta estaba mejor

+: Clean, spacious rooms.

-: The restaurant staff (Ubaldo) and the front desk manager and hotel manager (Claudia and Rodrigo González) are running a scam. When you order room service, the server, Ubaldo, brings the portable credit card terminal and charges you in USD for a meal ordered in MXN. Conveniently, this was done the day before I was toCheck out.Then they claim to “have noticed” the mistake and notify the guest. In my case, they charged me $420 USD for a Cesar salad with chicken, instead of $420 MXN. They then gave me a convoluted story about how they can’t just credit my card and had me fill out a form that they claimed would then be processed by corporate and the finance department. It has been one week since they “alerted “ me of their “mistake”, and I am still waiting for a refund. The manager, Rodrigo González has stopped answering the phone. I left at 5:00AM the following day so I did not have time to file a police report but have taken the steps to deal with the charge with the credit card company.

+: Buena atención

-: Se escuchan los ruidos de lo cuartos contiguos( baños, regaderas)

+: La vista

-: Había reservado una habitación con tina y ka que dieron no tenia

В данном отзыве отсутствуют комментарии