+: Only location and the terrace view
-: We are a family who vacations at least three times a year, and we've stayed in many places around the world, from boutique hotels to the most luxurious ones. By far, this was the worst hotel we've ever stayed in. If I were to list the reasons:First, we booked the queen room that appeared to be the most comfortable, spacious, and luxurious in the photos. Since our children are 1.5 and 7 years old, it's not possible for us to stay in separate rooms. If we have to admit our mistake, the system did indicate that this room was not suitable for four people, but it still allowed us to book it. We thought we could solve the problem by requesting a cot bed since this was the largest room available. When we arrived, they showed us a completely different room which wasn’t what we saw on pictures and offered to place us in what they called a "family room." They told us that this room was actually more expensive but that we wouldn’t need to pay the difference. However, the room turned out to be a triple room and, as we later discovered by checking the system, was actually £60 cheaper than the room we had originally booked.no refund made.Secondly, the room they gave us was absolutely not suitable for children. The electrical cables were exposed. We attached a photo.Thirdly, the beds were incredibly uncomfortable. We couldn’t sleep at all because they made noise every time we moved. They were extremely old. The soaps and shampoos in the room were of very poor quality. When we reported this to the hotel, they told us that the quality of the amenities varies according to the room. In other words, if you stay in a cheap room, you get cheap amenities 😊Fourthly, the breakfast was unbelievable for a Turkish hotel. They had no issue putting out fruits and vegetables from the previous days. There were very few options. There were no pastries, bagels, börek, local cheeses, jams, or anything like that.