Omar
+: On the positive side, the location and view are absolutely amazing. The hotel is situated in a picturesque area that offers breathtaking scenery, making it a fantastic spot to relax and enjoy the surroundings. The breakfast served each morning was also quite good, with a nice variety of options to choose from, and I enjoyed my time at the spa, which provided a great way to unwind.
-: However, there were significant downsides that overshadowed my overall experience. Unfortunately, the staff appeared to be poorly trained and struggled with basic English communication, which made interactions frustrating at times. Additionally, the response rate to guest complaints was disappointingly slow. For instance, I had an issue with the air conditioning in my room that took five days to resolve. This lack of prompt attention to guest concerns is not what I expected, especially as a returning guest.
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