Alexander
+: It's a good hotel, everything is thought out so that you feel comfortable. First of all we liked the overall young and friendly atmosphere among the people. There are people of different nationalities: many Turkish people, German, Polish, people from other Eastern European countries, Russians, Ukranians, Azerbaijanies, Georgians.We liked the beach and the sea. The beach has bars, showers and changing rooms, the toilet is kept clean. The pirs is one of the best on the beach. There is a good entertainment on the beach: there are all kinds of water sports and volleyball durng the day.The food and the service in the restaurant were good. It was also convenient to have access to cold water supply, tea and coffee in many places.There is a big territory to walk, we enjoyed the long promenade road along the beach which is safe to run in the early morning.The guy in the fitness center was friendly and helpful, and there is a good massage in the spa.We also liked very professional shows in the evening. The room and the bed were comfortable.
-: We didn't undersrand the behavior of the manager Aleyna on the main reception as she did everything she could to make us disappointed and every step with her was so diffucult. As soon as we asked for something she said it was not possible and she always lied to us. She said it was not possible to exchange dollars for euros, only for liras, though we did it easily with another manager. She said it was not possible to get a transfer to Vonresort Elite building where we lived but we had to come to Golden Coast building and to check out there, though the next day we could easily check out and get a transfer at Vonresort Elite and etc.We didn't like that they didn't fill our minibar every day and when they did we never had enough supply of water and tea for 3 people if any.The room cleaning was unproper, we left tips but it didn't help and one day my wife missed her Givenchy eye shadows. When we arrived we didn't find any blankets and blanket sheets on the beds, just covers and it took us a couple of days to solve the problem. The sea has 2 rope barriers and it could be overcrowded sometimes for those who don't swim but stand there. We just swam over or under the first rope and were along there.Besides there are 3 runways in the fitness but only one of them worked and it was deffinately not enough for such a big hotel.And unfortunately there are no tennis courts in the hotel.
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