Könül
+: It was our second stay after 7 years. Everything was really good. We enjoyed our stay, facility, beach, pool - everything is very close to hotel so you do not lose time. We were travelling with 2 kids, servers at the restaurant were very helpful, kind towards our kids. They tried their best to entertain them so they will not cry. Aquapark, beach, pools and especially kids pool was super as well. The stores in the hotel was also nice, prices are high but it had good choices for us to buy some beach toys for our kids. Entertainment team was excellent. I enjoyed every moment of entertainments, shows :) Food depends to your mouth taste, if you like Turkish food style you will not stay hungry. For us it was good, different food choices, breakfast was good, lunch was so-so, dinners were good. The other restaurants also offer nice food choice. Overall, thank you to restaurant servers, chefs, reception team, entertainment team! Also staff from Azerbaijan were very hardworking, thank you guys!
-: Housekeeping team needs to improve their service. I have worked at a 5 star hotel for 7 years, and I know that housekeeping could be better. 1st issue was that despite the fact that I have put Do not disturb (DND) sign, as I had terrible headache and put my baby to sleep and i myself slept as well. Houseeeping knocked on the door, then entered the room with her key and woke up my baby and me as well. This was really disturbing moment, they should be attentive for DND sign. Also our shower gel has not been refilled for 2 days - this is a hotel which has pool, beach - it means people are going to take a shower many times during the day. We had only 2 shower gel for 2 adult and 2 kid, after 2 days we called and asked for some shower gel and went to the beach. After our return we saw 10+ shampoo and body lotion (we asked for shower gel) thrown into our bed (!) and the lid of one of them was open and was spilled to our bed. I think this behaviour is totally unaccepted - we felt as if I will say in Turkish "alın, başınıza çalın".
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