Hotel Sheraton Samui Resort 5*

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+: Big choice of food for breakfast, the room was big and Clean. There is a free shuttle bus which takes you to the downtown and back (the hotel organise it, four times day.)

-: There is no attraction around the hotel.

+: The property grounds are beautiful and the hotel is set right on Chaweng Beach with two outdoor pools. The hotel kindly let us checkin early which was fantastic. Breakfast buffet was amazing. Staff are lovely and happy to help with anything. I would also recommend the Spa; had a great experience there.

-: Na

+: Plaża jedzenie było bardzo dobre personel życzliwy

-: All inclusive nie został wyjaśniony nam przy recepcji działał tylko podczas posiłków do momentu wzięcia rachunku. Wiele rzeczy było poza pakietem. Moim zdaniem nie polecam pakietu all inclusive

+: Super qualité de service, belle plage et super petit déjeuner

-: Très grands avec beaucoup d’escaliers, un peu loin de la ville mais il y a des navettes.

+: The beach was beautiful and allows to do nice and quiet walks (despite the fact that it is not possible to swim due to strong waves, rocks and to box jellyfish). We particularly liked the nature in which the resort is built in and the staff courtesy. The longtaley restaurant isn't special; instead the blue monkey beach bar was super nice (both food and drinks) and we ate there twice!

-: The check-in wasn't great: we booked a king size room and once arrived at the reception we got told that we were getting an upgrade for free for a sea view room (which we were ofc excited and grateful about). In reality we got a twin beds upgraded room which was something that we didn't want as we wanted to sleep together. We asked to the receptionist to get this sorted and we were told initially that it wasn't possible and that this could happen due to their adminoperations program (no idea what it is about and I believe this is simply an excuse). We were disappointed and we asked to get back to our king size bed room so after a few back and forth with two of the receptionists we finally managed to get a nice room with a king size bed as we wanted and everything got sorted but we had to walk twice to the reception, close back and move our luggage twice and discuss long with the receptionist to fix this and for a 5 star resort this is not acceptable. Breakfast buffet choice and service was great but the quality of the baked pastriesbreads isn't matching a 5 star resort. My suggestion: have less choice but work on the quality

+: The breakfast, beach and pool were all really good.

-: The quality of the bakery in the breakfast could have been better in comparison to other 5 star hotels

+: Breakfast and beach location was good- shuttle service was excellent to shopping area.

-: rooms are very old and small. Smell in the room was not pleasant- shower not powerful for a 5 star hotel and shower water always cold. No chance of having a hot bath, since water never got hot enough. Reception staff insisting that I didn't know how to work the plugs when I asked for a repair to two sockets that didn't work. eventually they came and fixed it. But attitude was terrible.

+: Perus aamiainen ei mitään erikoista.

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