Nelly
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Located on the silver sands of the Bamburi Beach, Neptune Beach Resort offers comfortable accommodations and an outdoor pool. Boasting a terrace with view of Indian Ocean, it features large reception and hallways. Free Wi-Fi is available in all areas.
Neptune Beach Resort is 8.7 mi away from the north of Mombasa City and approximately 15 mi from Moi International Airport.
Featuring a private balcony, each unit is equipped with air conditioning, a satellite TV and coffee/tea making facilities. All private bathrooms come with shower facilities.
When not at the beach, guests can enjoy indoor sport activities such as table tennis, darts and billiards. Currency exchange and laundry services can be arranged at the 24-hour front desk.
For meals, enjoy enjoy a wide variety of buffet entrees at the on-site restaurant. Fresh beverages are offered at the bar.
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Reviews23
+: Alles, sehr freundliches Personal Hassan, Nemee, Zipora, Duglas, einfach alleAuch das essen ist 1. Klasse Bei uns war es so ! ! ! Wenn andere schreiben es ist kalt, eintönig, also bei uns nicht
Reviews23
+: During check in I arrived early and excepted checking and 2pm. I was checked in at 5pm and the rooms kept being swooped to different rooms. During the billing of the facility, I was very stressed because of being gave different pricing if even after discussion and agreement of total price. When paying the the total amount I was send an amount and because I had difficult paying through link, I went complete the payment at receptions and within 1 hour of the being send through link and me requesting to complete payment at reception the total price had increase by 500 US dollars. So I requested an explanation it was not convincing because pervious day we had discussed add on person and fact that I didn’t get the room I had booked superior double for 1 and standards double for 2. But I was given Standard double for 2 and standard double for 1 . The whole experience was distressing and felt like the cashier was incompetent, you can’t send through link on the same day minutes different the price change going up by 500 US Dollars. This experience had a negative impact to my holiday. I would not recommend other people to the hotel.
-: I should be given my initial booked rooms and check in at the hotel stated time of 2pm. If the hotel could make this time the hotel should have apologised and kept me informed instead of the me chasing them for information. I was treated different because guest that came after me were check immediately and didn’t have to wait as long as I did. When I got to the property the bill should have been amended and correct bill presented to me, not been sen by link on the same day difference of about 30minutes the price changes from price on link to the price cash office presented to me Don’t they communicate? I stayed because I had no choice I had my elderly parents with me.
Reviews23
+: Personel yardımcı ve güleryüzlü,yemekler oldukça lezzetliydi.Odalar temiz ve otel konum olarak iyi bir lokasyonda.
-: Internet zayıf ,otel tadilat istiyor. Deniz kenarında olmasına rağmen sineklik olmaması nedeniyle kapı ve pencereleri açamıyorsunuz.Okyanus kıyısı bir otel için büyük kayıp.
Reviews23
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Reviews23
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Reviews23
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Reviews23
+: Amenities Entertainment Staff were great and helpful
Reviews23
+: Beach sideActivities
-: Poor customer handling and no guidance provided on arrival.They don't treat customers equally and they show special preferences towards Europians.
Reviews23
+: Excellent staff always helpful and smiling
-: Improve the menu. Rooms need to be refurbished.
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