Tours and prices for holidays at the hotel Hikka Tranz by Cinnamon (ex. Chaaya Tranz) 4* 2024-2025 Sri Lanka, Hikkaduwa

There are no comments available for this review

+: Saw so many turtles. Wonderfully located hotel. A bit pricy but loved our stay

+: Overall all facilities were amazing. Loved the breakfast and dinner buffet. The staff were extremely kind and friendly

+: Excellent location with a very large lawned approach to the beach and plenty of sun loungers. The breakfasts were very good as was their separate dining room - The Crab Shack. Staff everywhere in the hotel were always very helpful and cheerful.

-: Shower drainage was slow - poor gradients. Toilet flushing in bedroom was also poor and needed several engineer visits to try and sort the problem.

+: We spent 2 nights with our family (grandparents and us with toddler). Highlights were:The outside facilities. Both pools (kids pool and main pool) were used a lot by us. The location: stepping out of the property to be directly at the reef with turtles is just amazing. The view is spectacular. Many nice restaurants and shops in walking distance.The breakfast buffet: selection and variety of foods, attention of staff, and the restaurant ambience were really nice. We also had room service which was excellent.

-: The room interior itself is out of date. They could easily improve (and also need to) to fulfill nowadays expectations on their hotel category standard. It’s just not modern anymore.The umbrellas around the pool are fixed and can’t be adjusted to the location of the sun. This reduced the comfort, especially as a family that needs more than two sun-beds in the shade. When checking in, they told us we would need to pay an extra fee if we want to pay in the local currency by card. This was already a very surprising procedure. Therefore, we decided to pay in USD by card. 4 days after check out our credit card was charged without permission by the hotel. We spoke to our bank and they informed us that it was an exchange rate settlement by Hikka Tranz. When contacting the hotel about it, they investigated, but did not trust our word neither accepted the details on the transaction and the statement by the bank. They just said they can’t find this transfer. I have never experienced anything similar like this: an unauthorized payment after checking out with a complaint being ignored by the responsible. Be careful what they actually charge you at any point. And don’t expect customer oriented behavior after checking out. The breakfast, the pool and the location can’t balance the high price we paid in combination with this post-unauthorized payment - we most probably would not stay here again unless they make some changes, also in regard of their ignorance.

There are no comments available for this review

There are no comments available for this review

-: Agreed rate changed at the time of checking Additional payment deduct without my knowledge by using my credit card which I was given to booking.com

-: For those who attracted by the 2-sided sea view of the corner suite, there's 12 chance that you'll get a suite at the other corner, which has sea view at one side and street view at the other side, a bit noisy during the night.

+: Not a bad location in the center of Hikkaduwa, there is a large area where you can sunbathe. Nearby is a beach with turtles.

-: We paid 280 dollars per night. The hotel looks very old, the renovation is very bad, terrible ceramic tiles on the floor, poor layout of the rooms. The hotel looks very old, the renovation is very bad, terrible ceramic tiles on the floor, poor layout of the rooms. And one day at 11 pm the administration knocked loudly on my door, they thought that I was listening to music loudly, but the children and I were already asleep. It turns out that the Russians on the top floor were listening to music, but due to the fact that all the balconies are united, it can be heard on all floors.