Tours and prices for holidays at the hotel Paradisus Playa del Carmen All Inclusive (ex. Paradisus Playa Del Carmen-La Esmeralda) 5* 2024-2025 Mexico, Playa del Carmen

+: Los Restaurantes

-: El Sargazo, no pudimos entrar a la playa

+: O hotel é lindo, meus filhos se divertiram muito! Adoraram a piscina com o parqu aquático.

-: O chuveiro poderia ser mais forte, com mais água.

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+: En general las instalaciones muy buenas, mención especial para la heladería Twe12lvet

-: Personal poco informado, playa imposible de utilizar por el sargazo, Restaurant buffet de la zona familiar no siempre abierto

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+: We upgraded to Nikté and we had a wonderful and personalized attention by our concierge Emmanuel Baraza. He changed our minibar to have only the 3-4 kind of drinks we needed for our family of 4. He would come into the room when we were out to set up games for our boys (5 and 7 years old) a couple of days, he also brought another day a nice artisan handmade Mexican style backpack for each with a small kids and environment friendly sunscreen and insect repellent. Another day, he left 1 stuff animal (axolotls) for each kid with information about such an unique animal who lives only in a certain area in México. Also, we had a visit to an open and a close cenote with our upgrade and was THE BEST activity to do with our kids. There, we cliff jumped to the cenote and go down to it in a zipline. It was REALLY FUN!

-: There was no AC anywhere. The funny part is that when we asked about it, the staff said the AC was running and the temperature was fine. LOL. I love hot weather, and I handle it well, but the truth is that many guests (and my 7-year-old and my husband included) ate in the restaurants at the resort with t-shirts soaked with sweat. My husband did not like to be sweating everywhere in the resort (except for the area of the elevators on each floor and the rooms). We did not enjoy much else, but we kind of understand that it happens: there are a huge number of Coatíes living in the resort, mostly on roofs, under bushes, and also under the Balinese beds around the pool. They are a type of raccoon that would eat anything you leave by your towels for a second. As soon as you look to the other way, they would jump and eat it. You literally could not order food at the pool and stop eating for a bit and go swim at the pool. I saw coatíes going into beach bags and purses too if they happened to smell something that may be food. It was funny at first but annoying when you had some fruit to snack on here and there while swimming and they would constantly steal it.

+: The staff are very friendly, especially Joel, the waiter in the Naos buffet. The pools are nice and friendly, not crowded, and they allow you to eat and drink in the pool.

-: The hotel is not as good as it was a few years ago and everything requires an update. They charge $20 per hour for a late checkout. Visitors from outside are not allowed to visit you, even if it's just to sit and talk. One of my friends came to visit and they treated her poorly, making it difficult for her to leave. The maintenance is okay but not great. We had a room with a connected door to another room with a very noisy family, which made it feel like they were in our room. Make sure you don't have any connected door. The food is okay; you won't be hungry, but don't expect chef restaurant-level quality.

+: É um hotel muito bonito e a comida é boa. Os funcionarios nos restaurantes muito cordiais. A comida e sobremesa entregue no quarto também é muito boa.

-: O atendimento da recepção é decepcionante, porque você percebe a falta de vontade em colaborar com alguma informação, se eu não tivesse paciencia, teria cancelado a reserva devido a dificuldade de comunicação. É o primeiro hotel que eu me hospedo com a minha família, que me dão um mapa para eu descobrir onde é minha acomodação, num hotel gigantesco, com diversos blocos de apartamentos, sem ninguém para orientar ou levar até a acomodação. Minha reserva estava com check-in para às 15h, cheguei às 17h e esperei mais 1h para o quarto ficar pronto. As piscinas interligadas nas acomodações, parecem uns corredores de àgua, não são convidativas, primeiro hotel que estive hospedada em que a piscina encerra às 19h. A praia do hotel não é bonita, muito, mas muito sargaço. Um sol forte e os guarda-sóis não podiam ser abertos, por causa do vento. Fiquei com um ponto de interrogação??? Porque o vento não estava forte, mas o sol sim, então as pessoas não aguentavam ficar deitados nas espreguiçadeiras embaixo do sol, muitos reclamaram, mesmo assim, não podiam abrir o guarda-sol, por isso a praia quase vazia. Algumas coisas não estavam incluídas no all-inclusive, por exemplo uma água de coco por 12 dólares dentro do hotel. Não voltaria nesse hotel.

+: Un hotel totalmente para familias con hijos, eso me encantó!

-: Nada, todo estuvo muy bien

+: Everything: from facilities to customer orientation of the staff!

-: Sewage smell in some areas.