Tours and prices for holidays at the hotel Secrets Aura Cozumel 5* 2024-2025 Mexico, Cozumel

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+: Market side had a lot to offer for breakfast.

-: There were not enough options for meals, With some restaurants being for preferred guests only. You don’t have enough restaurants to make some off-limits. I would never spend seven days there again. Maybe Four.

+: La atención

-: El mar no está padre xk tenía muchas piedras para poder entrar al mar tenias que tener mucho cuidado con los pies

+: Access to the ocean

-: The times the bars closed

+: Las cenas

-: El servicio y atención de la recepcionista, la habitación que me dieron en un principio estaba fea, son vista al mar después de que yo pagué por una habitación con vista al mar, el hotel está descuidado, sucio, viejo, nada recomendable.

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+: Comodidad

-: Más atención al room service

+: Todo, la atención, servicio e instalaciones aunque en la habitación que nos tocó, no hay elevador Creo deben ponerlo

-: Me gustó todo

+: The location only! Close to all the great diving reefs on Cozumel

-: The management team including Mr Poblo caseras manager is the worst customer service manager training of the Reception people including the food and beverage people in the restaurants have no idea how to treat people with warm and hospitality. They seem unhappy with their jobs and I hold the manager responsible for this Hyatt hotels should fire all of them.

+: I love the diving nearby .