Francisco
+: Location was beautiful, staff were very eager to please their hosts, room was perfect when we arrived.
-: The Manager, Diana Kynast, turned awfully AGGRESSIVE to me, after our initial review!! She even questioned MY professionally, as it mattered at all, as a customer...Yes, I was upset in my review, but she took the complaints personally, never acknowledging ALL the flaws and unpleasantries we encountered during our stay.She dared telling me I was complaining to BLACK MAIL them, in order to get money compensation... (we would actually like them to use the money we spent to feed the emaciated horses they proudly offer as "entertainment...").Very sad, coming from the representative of a supposedly LUXURY 5 stars resort...1.- The luxury suite we booked was very noisy, because there was loud music in the property next door. The Manager said it was beyond their control, since it was not part of the resort...2.-The air conditioning never worked properly, they were not able to fix it in the 6 days of our stay...3.- There were constant noisy reparations to some kind of pit (for barbecue, I guess...) in the center of the beach, shorefront. Amongst other reparations...4.- There was no illumination for the dinner barbecue on the beach! The hosts had to use cellphones lights to be able to eat... While staff members were climbing trees to improvise some kind of solution.5.- We ordered room service breakfast every day. Jars and glasses were chipped, cutlery was always incomplete (coffee spoons, a knife, a fork...).6.- The mini-bar was never fully restocked, as well as the coffee supplies.7.- The canopy in the balcony remained undone for the last 3 days of our vacation.One of the worst things were the EMACIATED HORSES the Zöetry proudly offered as "Entertainment"... A very SAD everyday view across the beach shore...Each and every comment I provide is documented with photographs (as soon as we started noticing these faults, we decided to register them for our feedback).
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