Eliza
-: We had a very disappointing experience at this 5-star hotel. On the first night, we found a bug in the room; we killed it and thought it had come in from outside. However, on the second night, two more bugs appeared. We asked to change rooms, but the reception staff told us that no other rooms were available and only offered to have a housekeeper spray for bugs.The next morning, we woke up to find two worms in the room: one on the floor and another on the curtain. We went to the reception again, where the older receptionist casually asked where we were from. When he learned we were from Romania, he sarcastically asked, "Don’t you have bugs in your rooms in Romania?" This remark was completely inappropriate and disrespectful.We were once again told that no other rooms were available, but when we checked on Booking, we saw that many rooms were free. We showed this to the receptionist, and only then did he acknowledge the situation and promised to resolve it.The hotel itself is very beautiful, and the food is very good and varied, but the issue with the bugs is unacceptable. They should use insecticides; having vegetation around is not an excuse. It is inadmissible for a 5-star hotel to have such conditions and such an attitude from the staff. I do not recommend this hotel, and we will definitely not return.
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