Туры и цены на отдых в отеле Smartline Sergios Hotel 3* 2024-2025 Греция, Ираклион

+: Great buffet for sweets! Great salad bar. Very nice food, in general. Different nights like Italian, Cretan, live music. Great personnel!

-: Wifi need improvement. Bad smell from outside that could be felt in the balconies each day. Only 1 key card in the room which make the whole stay uncomfortable. Very bad plumbing in the bathroom, with bad smell, just like it is mentioned in all the reviews. Church atmosphere in the outside bar- personnel not allowed to put the music a bit louder than sleeping mode which is always on.

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+: Location and value for money

-: As it was the end of the tourist season the hotel was low on food and drinks

+: Very nice and clean Hotel. Very nice food, friendly staff, good location! Very happy with my choice! I recommend it!

-: Nothing, was everything ok!

+: The location of the hotel is great, about 5-10 minutes from the beach. The service was good and nice,. We liked the billiard table

-: We didn't like the room, it's preety old and a bit ruined and the smell in the room is bad, no table for laptop. Tried to switch to a different room but they were pretty much the same. The pool is old and small. The breakfast was not so much also :(

+: Lokalizacja, obsługa, jedzenie

-: .

+: Room was big and cleaned daily. Food was simply amazing, indeed as described by hotel management and other guests! I expected to be good from the reviews but it exceeded my expectations! Personnel as well, one better than another! Aggelos, Viktoria, Katerina, Maria and Mr Nikos made our stay unforgettable because without them the experience would not be the same! Luigi from front bar amazing as well, although we didnt go in that bar too many nights as its a very small place and we are smokers, meaning we had to sit on the stairs of the hotel for a cigarette, which we dislike so we preferred the 'pool bar', with open area. Maria from reception was also very nice, with a nothing is too much for the client attitude. We stayed for 18 nights and we left 3 days before the hotel was going to close down. In 18 nights, although it was end of the season we had 2 nights with entertainment: one with a lovely singer and another Cretan night with dances as well. Value for money: outstanding! I would definitely return with great pleasure if any of these people will still work there.

-: Just like other people who stayed there I can say we disliked the plumbing in the bathroom, which was not ok, making the floor being wet all the time and a bad smell also. Great balcony but the smell from I don't know what (dish washing or cooking etc) was really horrible, making it very hard to sit in the balcony in the day time for more than 1 cigarette. Claustrophobic elevators..., for sure just like other many guests we did not like them either. Lack of emergency evacuation instructions is first time I encountered in a hotel as well as floors with stairs, while you expect a straight surface on a floor. The fact that we had only 1 key room was extremely bad because it made us feel uncomfortable. Reception are 24 hours and they took any of us up any time the other one was sleeping in the room but still we felt very uncomfortable to ask it. This is a must in terms of hotel upgrade, its a basic of comfort to be able to enter your room anytime. Pool bar without a full time bar tender. Clients had to wait for the waiters, which do everything including cleaning to see them on the bar so they could have a drink. Also, the dead atmosphere of the pool bar compared with the front bar. Since all inclusive is until 23.00 and until that time even by the law its allowed to have loud music this should be the case. Clients don't come just to eat and sleep in a hotel. After dinner clients expect to have some fun if they stay in the hotel, not to stay like in a church with very low music and without atmosphere...This is something management should look into for improvement from next year (we were locals so for us is very easy to go back anytime but other people travel from other continents...they deserve more).

+: This is the second time we spent our wonderful vacation in your hotel. Fantastic breakfast and dinner (big thanks to the kitchen staff). Very friendly and welcoming staff, great entertainment programs, clean rooms. I highly recommend this hotel! Special warm greetings to Nikos!:-)

-: Everything was perfect!

+: Hotel centrale, cibo ottimo e variato

-: Doccia un po stretta.

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