Astrid
+: The staff was extremely friendly and polite, they did everything they could to make it a good experience.
-: The hotel is falling apart. The air condition system is so loud you can’t even sleep. We were moved to a different room where it was less loud but after a few days this AC was also roaring. The pool itself is nice but the surrounding area looks like a parking lot. Arriving and Standing in the reception is amazing but as soon as you walk around the premises you always feel like you’re on the backside of the hotel like a parking lot or the backside of ACs. The staff are so kind and work hard to give a pleasant experience despite the failing facilities. Which is probably why they charge 10% on all bills on service. The prices here are a little higher than average and even more so with the 10%. It’s ok to charge extra for better qualitity but honestly there are hotels on Koh Tao with similar facilities and better prices. I hope the owners renovate soon and give this place a makeover it deserve. The location makes it ideal for luxury which they sort of try to provide but the facilities are not up to standard and don’t follow the price they’re charging.
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