Isobel
+: Staff on reception were incredibly friendly and helpful with booking reservations at restaurants and beach clubs for us. The rooms were cleaned to a great standard and towels were always fresh. Bed was very comfortable and the room was spacious. Breakfast was good, quite a small selection of hot food available but the egg station was great. Pool was clean and the swim up bar was a nice touch. Beach bar was also nice and had a daily Happy Hour. Location was fantastic, nearby to Chaweng and plenty of restaurants and bars nearby. The reception desk is monitored 24 hours a day and there are security on at all hours so it feels very safe. Hotel was generally very beautiful and felt modernnew.
-: Honestly I am not sure if we were just unlucky, but there was a lot of arrogant and inconsiderate people around the pool on a daily basis. It became clear quite early on that there is no security monitoring the beachside of the hotel - so anybody can walk in and use the poolfacilities. There were issues with large groups shouting and playing loud music and also making a mess. There were limited sun loungers and we did have to get up early (8am) to secure just 2 beds in the sun. Allowing anybody onto the pool just added to this issue. It was evident that people "reserve" the sun loungers despite there being a sign asking people not to. We also found that the rooms were not very soundproof and you can hear your neighbours opening and closing their wardrobes and drawers. I was woken up by noise in the hallways most mornings at 67am. I had no issue past 9am but anytime before was very annoying. I also had issues with my neighbours smoking illegals on their balcony which I could smell in my room. This also happened around the pool. I think the hotel are aware of the issue of smoking in communal areas but were unable to stop it every time.
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