Isabelle
+: The staff at this hotel are truly exceptional - warm, welcoming, and incredibly helpful. They go above and beyond to ensure a fantastic stay. They even welcomed us with a beautiful 'Happy Honeymoon' message on our bed as well as champagne and a fruit basket. The setting is idyllic, with lush tropical gardens surrounding the beautiful cottages. It was truly a joy walking through the gardens. Our cottage was a modern interpretation of traditional Thai architecture and decor, situated a few meters from the beach for a truly romantic experience. Located at the quieter south end of Chaweng Beach, the location is perfect for swimming and sunbathing in peace, yet still close to the action. Imagine fine white sand and turquoise waters, simply delightful and incredibly well maintained by the resort. There were also lots of spare daybeds on each of the days we were there. Just a short walk away, you'll find beach bars, restaurants, and massage parlours. Additionally, the hotel's entrance is conveniently located on a street with a 7-11 and plenty of shops, spas, and dining options. On our last day, the resort very kindly extended our checkout time due to our flight being in the evening. Our cottage was being checked into by another couple on the same day, so the staff kindly moved us to a different cottage until our late check-out time so we were able to make the most of the rest of the day, shower etc. This was a very welcome and kind gesture. Anavana was the ideal blend of tranquility and accessibility for an incredibly romantic and memorable getaway.
-: We would strongly consider returning to the resort with the following improvements: The breakfast buffet needs improvement, with pancakes, bacon, pastries, and French toast not meeting expectations. Coffee, however, is excellent. Dinner was disappointing due to poorly cooked food, but staff promptly addressed the issue. The gym is compact and limited (treadmill, cross-trainer and free weights), lacking a bike which would be a beneficial addition. Despite the beautiful cottage, the bathroom had a persistent sewage smell throughout our stay, and mosquito prevention needs improvement. The faulty door lock required persistence to open the door. Air conditioning broke down but was promptly fixed with complimentary express laundry service. Day bed service could be improved, as we had to go to the bar to place orders. We were also disappointed to find that turn-down service with daily treats, as advertised online, was not provided during our stay. Reinstating this service would definitely enhance the overall experience.
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