Nihel
-: So I booked the room almost six weeks before the trip. I communicated with the property and I booked a transfer from the airport. On arrival, we were told that there was a mistake in their system and that all rooms are fully booked and they wanted us to stay in a small hotel in front of Serena which was ten times less expensive with the excuse that they did not charge us and the new hotel was clean and so convenient for one night! This was the most unpleasant experience knowing that we had only one day in stone town after our safari and we wanted something good, comfortable and close to the beach. Because we insisted and refused that option, we were able to move to Park Hyatt but I keep a bitter taste of the whole experience
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