Caesar Bay Resort

+: This is my 5th visit! The beach is spectacular. The Seaview room is spacious and they provided a very nice crib. Food is delicious as usual, especially the bakery. The staff are professional and nice at the same time.

-: Nothing. This is one of my favorite hotels ever.

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+: The sea, rooms, clean ,breakfast, staff

-: Animation and dinner every thing us for italians only italian food w italian animation and even kids club is for italian kids only It not like 2 years ago it was much better so sad

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+: Best team and best hospitality ever

-: The hospitality was beyond amazing

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+: كل شئ ممتاز الاستاذة نورهان فى الاستقبال قمة الذوق والتعاون شكر خاص ليها وادارة الفندق

-: لا يوجد

+: Enjoyed the spa. Plenty of great staff. Would come back!

+: The beach is beautiful with crystal-clear water, and the pools were also quite pleasant.

-: Our loyalty to Caesar Bay Resort has been unwavering over the past four years, however, our recent stay has completely shattered our trust and admiration for this hotel.We booked a 2-night stay expecting the usual comfort and service. Instead, we were met with a room where the AC barely functioned. After requesting maintenance, what ensued was nothing short of a nightmare. The maintenance team lingered in our room for over 5 hours, yet the issue remained unresolved. Despite our pleas, the hotel refused to change our room, citing a fully booked status. This led to an agonizing wait in a stifling environment.Only when we escalated our complaints did the hotel miraculously discover available rooms, conveniently after 11 PM, claiming a guest had just checked out. The rooms initially offered were subpar, so after pressing them again to find something suitable, a sea-view room, again miraculously, became available. By the time we moved, it was almost midnight, effectively wasting our entire first day.The original room, where the AC was broken, had multiple issues. The bathroom door was non-functional, the shower was clogged, and more. It is unbelievable why we were subjected to the original room's ordeal when better options were apparently available.Adding insult to injury, the hotel initially promised us a late checkout as compensation for our lost time. But once we moved to the seaview room, this promise was revoked, under the pretext that the room was booked the following day. Despite offering us a full board upgrade as a gesture of goodwill, it did little to resolve the core issues of our stay, it was a superficial fix that didn't address the time lost or the inconvenience we endured. Ultimately, the upgrade was practically useless in making up for the disruption and discomfort we experienced.This experience was a complete debacle. The management's handling of the situation was appalling, and the condition of the first room was unacceptable.

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