Sharon
+: The pool was small, but clean. The staff were polite. Appreciated having an underground car park.
-: Our booking stated that we would have a balcony with a view of the mountains - we had neither. When we complained we were told that these rooms were 'sold out'. We were offered an upgrade to a bigger room (still ground floor, still no outside space), but this didn't compensate for the disappointment of not having the accommodation we had booked. Seems unfair to allow people to book rooms they could potentially stay in,, rather than being honest and describing the actual rooms that are available. Breakfast was different every day, but not always enjoyable. I'd have much preferred to have had a choice of food, rather than to be given the 'breakfast of the day', as a lot of it was wasted. The coffee and the 'juice' were awful.
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