Alromaihi
+: not much
-: I recently had the displeasure of staying at the Jumeirah Emirates Towers, and unfortunately, my experience was far from satisfactory.Firstly, despite the hefty price tag, the room was merely passable in terms of quality, failing to justify the premium rate charged by the hotel.Upon check-in with my wife, both of our IDs were scanned, and we were given access to the club lounge. However, the trouble began on our very first night. As we returned from dinner, a security guard near the elevator questioned our room number and proceeded to embarrass us by denying access to my wife, claiming she was not registered. Despite explaining the situation and presenting both IDs that were scanned during check-in, the guard's demeanor remained rude and unapologetic, causing unnecessary discomfort in front of other guests.The unpleasant encounters did not end there. When we attempted to enjoy the included breakfast at the club lounge as promised during check-in, we were met with further disdain from the staff. Despite arriving for coffee well within the specified hours, the attendant seemed annoyed by our presence, insisting that breakfast time had ended. After clarifying that we only desired coffee, the response was equally dismissive, with eye-rolling and a refusal to accommodate both guests, despite our entitlement to such privileges according to our booking.Overall, the conduct of the staff and management left much to be desired. For a hotel of such high cost, the level of service and professionalism displayed was wholly unacceptable. I would caution potential guests to carefully consider whether the inflated price tag of the Jumeirah Emirates Towers is truly reflective of the experience they seek.
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