+: We had a room where the shower temperature would shift from cold to extreme hot. It wasn't safe because you could burn yourself. Lastly, my records showed we paid on booking.com. When we checked out, they needed to charge us. The receptionist kept validating how the hotel needs to ensure customers don't say they didn't stay at the hotel so there's another verification. I didn't fully understand because from my perspective, I paid on booking.com (same rate when I booked as booking directly via your hotel), and was concerned we were paying twice. While the hotel openly protects themselves, I need to protect myself in getting charged twice. I've booked in 7 continents bc I've traveled the world. I'm quite certain your receptionist hasn't so don't teach me, a 54 year old, about how things work. I paid a while ago with a visa. There's no refund but the question was being charged twice. Now we will need to sort out charges when we return to see if we were double charged. Regarding the food, it was terrible, especially compared to 7 years ago. Changed drastically. Eggs looked like plastic, the only meat were hot dogs. Stop calling that "sausage" because it's a hot dog, which I would only serve my dog. Unsure if we would stay again. Maybe, but I'm certainly not going to be schooled by your front desk again.
-: We had a room where the shower temperature would shift from cold to extreme hot. It wasn't safe because you could burn yourself. Lastly, my records showed we paid on booking.com. When we checked out, they needed to charge us. The receptionist kept validating how the hotel needs to ensure customers don't say they didn't stay at the hotel so there's another verification. I didn't fully understand because from my perspective, I paid on booking.com (same rate when I booked as booking directly via your hotel), and was concerned we were paying twice. While the hotel openly protects themselves, I need to protect myself in getting charged twice. I've booked in 7 continents bc I've traveled the world. I'm quite certain your receptionist hasn't so don't teach me, a 54 year old, about how things work. I paid a while ago with a visa. There's no refund but the question was being charged twice. Now we will need to sort out charges when we return to see if we were double charged. Regarding the food, it was terrible, especially compared to 7 years ago. Changed drastically. Eggs looked like plastic, the only meat were hot dogs. Stop calling that "sausage" because it's a hot dog, which I would only serve my dog. Unsure if we would stay again. Maybe, but I'm certainly not going to be schooled by your front desk again.
